General Manager at the Courtyard Crabtree

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $70,000.00

Work Schedule

Standard Hours

On-call

Weekend Shifts

Benefits

Vacation/personal time

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Supplemental Insurance

simple IRA

hotel discounts

Bonus opportunities

Job Description

Summit Hospitality Group is a renowned hotel management company known for operating exceptional branded hotels, including Hilton properties. Focused on delivering outstanding guest experiences and maximizing financial performance, Summit Hospitality Group prides itself on its commitment to quality, operational excellence, and employee engagement. This company fosters a culture encapsulated by its motto 'Where Service is the Ultimate Amenity,' ensuring every hotel under its management adheres to the highest standards of service and hospitality. With a portfolio that includes upscale hotels, Summit Hospitality Group offers rewarding career opportunities driven by consistent growth and innovation in the hospitality industry.

The ... Show More

Job Requirements

Minimum 3 years of direct general manager experience
experience with national hotel brands
strong financial management skills
excellent leadership and team management abilities
proficiency with hotel management software
effective communication skills
ability to work a minimum 50 hour week including weekends and evenings
valid driver’s license
ability to manage multiple projects and meet deadlines
knowledge of employment laws and regulations
ability to maintain security and cash control procedures
commitment to guest satisfaction
availability for on-call duties including weekends
experience in recruitment and employee training
ability to perform in a fast paced environment

Job Qualifications

Minimum 3 years direct General Manager experience for national brand Marriott, Hilton, or Hyatt highly preferred
demonstrated successful top line and GOP financial performance
proactive and results driven
highly organized and efficient
requires minimal oversight to achieve company goals and objectives
both a team player and captain
socially engaged, passionate about the hotel business and serving guests
convincing and representative attitude
excellent verbal and written communication skills
proficient in MS Office software and hotel technology platforms such as Opera and Micros
understands inventory management, contract management and contract negotiations
understands franchisee policies and requirements
space for further career development
food and beverage experience preferred
degree in Hospitality Management preferred
demonstrated ability to work in a fast paced business environment

Job Duties

Implement the operating and financial plan for the hotel using best practices and SOP policies and procedures
achieve or exceed targeted top line revenue and GOP
commit to 100 percent guest satisfaction
retain and maximize existing revenue opportunities and identify new revenue channels with sales team
provide daily, weekly, and monthly reporting to Corporate Accounting
manage various department heads
recruit qualified applicants and train employees in accordance with company standards
resolve employee related issues consistent with company policies
commit to continuous operational improvement
inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair
organize multiple projects, prioritize multiple tasks, and meet deadlines
communicate and work successfully with senior operations management
embody Summit Hospitality Group culture
maximize revenues and flow through to GOP to meet or exceed budgeted EBITDA
prepare property operating budgets and business segment forecasts
prepare yearly capital expenditure budget
manage labor standards and property-level expenses
explain and manage financial activities including reconciliations and monitoring collections
participate and monitor monthly inventory of supplies and equipment
ensure purchases are within budget and by approved vendors
work directly with sales team to meet revenue objectives
make sales calls
identify and seek potential local business
maintain relationships with local companies and key leaders
promote 100 percent guest satisfaction throughout the property
ensure guest-related issues are resolved
motivate and direct employees acting as Chief Morale Officer
communicate policies and conduct regular staff meetings
adhere to employment laws and regulations
manage employee personnel forms and documentation
ensure security procedures and policies are maintained
conduct coaching, counseling, evaluations, and disciplinary actions
mentor and develop AGM, GSM and MIT
perform all aspects of hotel operations as needed
serve as Manager on Duty
be on-call 24 hours including weekends
complete brand required training
adapt to changes and additional responsibilities as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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