Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,000.00 - $131,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Employee wellness programs
Professional development opportunities
Job Description
The General Manager, Area Service Lead role is a critical leadership position within Yale Hospitality, responsible for overseeing one of the 14 distinguished residential dining halls at Yale University. This full-time, on-site management role involves supervising a team of 25 to 30 unionized staff members, including skilled chefs who craft three meals daily for students, faculty, and staff. Reporting to the Managing Director of Residential Operations, the General Manager ensures operational excellence through high standards of food quality, preparation, presentation, portion control, and cleanliness. Beyond managing daily meal services, this role plays an essential part in organizing and executing special... Show More
Job Requirements
- Bachelor's degree in hotel/restaurant management or related field
- Minimum 5 years of food service management experience
- Ability to supervise and train unionized staff
- Proficient with food service management software and point of sale technology
- Strong oral and written communication skills
- Ability to manage multiple projects and deadlines
- Knowledge of sanitation and safety regulations
- Flexible to work evenings and weekends
- Physical ability to perform job duties
- Commitment to diversity and inclusive work environment
Job Qualifications
- Bachelor's degree in Hotel/Restaurant Management or related field
- Minimum 5 years of food service management experience
- Experience managing unionized or collective bargaining unit staff preferred
- Strong leadership and communication skills
- Proficiency with food service management systems, menu development, inventory and point of sale systems
- Proven project management and organizational capabilities
- Knowledge of large-scale food production and service processes
- Commitment to diversity, equity, inclusion, and belonging
- Ability to work collaboratively with diverse constituencies
Job Duties
- Plan, organize, and lead daily operations of the assigned residence for student meals and special event operations
- Provide onsite support to Multi-unit Executive Chef and Residential Operations in design and execution of quality dining experiences including setup and decoration
- Support menu forecasting with executive chef and culinary team
- Collaborate with Residential Cluster leadership to oversee service standards, customer service policies, and food handling and sanitation
- Conduct regular service inspections and evaluations of service, cleanliness, and employee compliance
- Implement and monitor housekeeping, sanitary, and safety rules
- Supervise dining rooms during meal periods and special events and coordinate logistics
- Monitor bar patronage and alcohol usage
- Oversee revenue and expenses for cost centers and assist with inventory control
- Prepare operational reports and analyses with recommendations
- Interview, select, train, and evaluate service and support staff
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: