Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,900.00 - $76,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Santikos Entertainment, Inc. is a leading operator in the entertainment industry, known for its commitment to delivering exceptional guest experiences across multiple venues. As a company rooted in innovation and customer satisfaction, Santikos operates a range of entertainment facilities including theaters, restaurants, bars, and gaming venues. The organization prides itself on fostering a dynamic and inclusive work environment that supports the growth and development of its employees. Recognized for its dedication to superior service, operational excellence, and community engagement, Santikos Entertainment has become a trusted name in the hospitality and entertainment sectors.
The Grand Theater at Ambassador, one of Santikos En... Show More
The Grand Theater at Ambassador, one of Santikos En... Show More
Job Requirements
- Bachelor’s Degree or equivalent experience
- Minimum of three years’ experience in managing theatre, restaurant, bar, and gaming entertainment operations or similar role with proven success
- Ability to communicate effectively and provide exceptional guest service skills
- Experience managing multiple projects and priorities simultaneously
- Willingness to undergo training and personal development
- Motivational skills with a desire to develop and challenge team members in food service areas
- Strong work ethic and organizational skills
- Attention to detail and integrity
- Dependability
- Proficiency in inventory and POS systems and Microsoft Office programs
Job Qualifications
- Bachelor’s Degree or equivalent experience
- Minimum of three years’ experience in managing a theatre, restaurant, bar, and gaming entertainment operations or similar role with proven success
- Must demonstrate ability to communicate, and provide exceptional guest service skills
- Experience managing multiple projects and priorities simultaneously
- Receptive to training and personal development
- Proven motivator with a desire to develop and challenge team members within the food service areas
- Strong work ethic, organizational skills, attention to detail, integrity, and dependability
- Exceptional verbal, written, presentation and interpersonal skills
- Knowledge of inventory and POS systems and Microsoft Office programs
Job Duties
- Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner
- Maintain efficiency and productivity while keeping product quality and service consistently high
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
- Select high-quality service employees and continuously train, coach, monitor and manage to high standards of guest service delivery by employees within each area of the entertainment facility
- Maintain the desired levels of quality assurance ratings, including guest satisfaction scores, accounting audits, and inspection scores
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Adhere to budget guidelines and develop systems to control costs and improve profitability, responsible for explanation of all revenue and expense variances
- Maintain and administer safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements, comply with all federal and state guidelines
- Be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures
- Control inventories of food, alcohol, arcade, bowling and other items by creating and submitting regular inventory reports to be created and inspected in accordance with company policies and procedures
- Manage expenses and monitor financial operations to ensure continuous improvement and growth of the business
- Prepare and submit required reports in a timely manner
- Ensure compliance with all local, state and federal laws, food and liquor, health and sanitation regulations
- Continuous development of all managers stressing training and integrity
- Other duties as assigned by Executive Director of Theater Management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink helps hospitality teams hire in one place.
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