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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,100.00 - $98,600.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Dental Insurance
Vision Insurance
Job Description
Manga Hotel Group is a distinguished private company specializing in the acquisition, development, and management of high-quality residences and hotels that are affiliated with prestigious global brands such as Hilton, Marriott, Hyatt, and Intercontinental Hotels Group. With an established presence in both Canada and the United States, Manga Hotels operates an impressive portfolio of 34 hotels comprising over 6,400 rooms, alongside 18 food and beverage outlets and 7 residential properties. The company is continuously expanding with numerous new properties and developments underway, illustrating a strong commitment to growth and excellence within the hospitality industry. Manga Hotel Group prides itself on... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 5 years experience in hotel management, preferably with Marriott or Hilton
- Proven track record of managing a hotel property with over 120 rooms
- Strong financial acumen and ability to analyze P and L statements
- Excellent leadership and interpersonal skills
- Ability to communicate effectively with guests and staff
- Willingness to work Monday to Friday with weekend availability
- Ability to commute or relocate to 4219 Genesee St. Cheektowaga, New York
Job Qualifications
- At least 5 years experience managing a hotel property with over 120 rooms
- Experience with Marriott or Hilton preferred
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Proficiency in financial management and P and L statement analysis
- Ability to develop and implement operational and sales strategies
- Experience in revenue and expense forecasting and budget preparation
- Exceptional problem-solving and decision-making skills
Job Duties
- Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction
- Understand P and L statements and react with impactful strategies for property success
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
- Direct the leadership team in the development and implementation of hotel-wide strategies
- Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results
- Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction
- Analyze service issues and identify trends
- facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
- Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market
- Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Responsible for monthly and weekly revenue/expense forecasting
- Participate in preparing annual revenue and expense budgets
- Follow company policies and procedures at all times
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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