Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Big City Wings is a renowned restaurant chain specializing in providing a vibrant and welcoming dining experience centered around delicious wings, a variety of beverages, and excellent customer service. With multiple locations, Big City Wings has built a reputation for being a go-to destination for sports fans and food enthusiasts alike who seek a lively atmosphere paired with high-quality food and beverages. The company prides itself on fostering a positive work environment and delivering a consistent dining experience that meets the expectations of its diverse clientele. They emphasize teamwork, customer satisfaction, and operational excellence in all facets of their business.\n\nThe... Show More
Job Requirements
- High school diploma or equivalent
- Experience in restaurant management or similar role
- Ability to work long standing hours and perform physical tasks
- Strong leadership and communication skills
- Knowledge of health and safety regulations
- Valid food handler and alcohol service certifications required
- Capable of multitasking and managing deadlines
- Proficiency in cash handling and reconciliation
- Availability to work all days including holidays
- Basic computer literacy
- Ability to lift up to 50 pounds
- Ability to handle guest complaints professionally
Job Qualifications
- High school diploma or equivalent
- Proven experience in restaurant management or a related field
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of health, safety, alcohol sales, and labor regulations
- Ability to handle cash and financial reconciliations
- Strong organizational and multitasking skills
- Capable of resolving customer complaints diplomatically
- Experience in staff training, hiring, and performance evaluation
- Familiarity with inventory control and purchasing procedures
- Basic food preparation skills
- Problem-solving and decision-making abilities
- Proficiency in managing budgets and financial data
- Ability to create a positive and productive work environment
- Flexibility to work varied shifts including holidays and weekends
- Basic computer skills for record-keeping and communication
Job Duties
- Promote and act in a manner consistent with the mission of Big City Wings
- Effectively delegate work, manage timelines and meet deadlines
- Ensure all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on time
- Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance
- Achieve company objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through employee training and a positive work environment
- Monitor food preparation methods, portion sizes, garnishing and presentation to ensure food quality
- Ensure compliance with all federal, state, county and municipal health, safety, alcohol sales and labor regulations
- Control cash and receipts by following cash handling and reconciliation procedures
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service or accommodations
- Coordinate assignments of cooking personnel to ensure economical food use and timely preparation
- Ensure all products are received correctly and deliveries follow restaurant policies
- Review financial statements, sales reports, and performance data to measure productivity and identify areas for improvement
- Schedule and receive food and beverage deliveries, verifying quality and quantity
- Monitor budgets, payroll records, and review financial transactions for authorization and budgeting
- Maintain food and equipment inventories and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform food preparation or service tasks when necessary
- Maintain weekly planner for management consistency and development
- Keep government-required sanitation and food subsidy records
- Test cooked food for palatability and flavor conformity
- Organize and direct worker training, resolve personnel issues, make hiring and termination decisions, and evaluate performance
- Administer corrective action for policy violations promptly and fairly
- Develop staff in managerial and professional areas
- Order and purchase supplies
- Review work procedures and operational problems for service, performance, or safety improvements
- Assess staffing needs and recruit staff
- Arrange for equipment maintenance, repairs, and coordinate services like waste removal and pest control
- Track sales data to identify unpopular or less profitable items
- Create the best game day atmosphere
- Attend all scheduled management meetings and offer improvement suggestions
- Coordinate with employees to support guest needs and restaurant operations
- Fill in for employees to ensure service standards and efficient operations
- Communicate effectively with the team and management through various channels
- Maintain food handler, TABC, and mandatory paperwork digitally
- Arrange tables and highchairs to accommodate guests
- Assist with carry trays and refilling ice bins and beverages
- Maintain cleanliness by bussing tables and cleaning restrooms
- Stand for long periods and perform physical tasks including lifting up to 50 pounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: