Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.00
Work Schedule
Flexible
Benefits
Competitive wages
Annual performance reviews
Merit increases
Production bonuses
Optional earned wages access
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
FSAs
HSAs
accident insurance
critical illness insurance
Hospital Indemnity insurance
Paid sick time
Paid Time Off
Paid parental leave
Holiday pay
24/7 mental health support
Team discount
Early access to new flavors
Pet insurance
Education Reimbursement
Commuter FSAs
Wellness rewards
Inclusive culture
Job Description
Salt & Straw is a well-established and beloved ice cream company known for its innovative approach to flavors and commitment to creating joyful experiences for its community. Originating from humble beginnings, Salt & Straw has grown into a reputable brand recognized for its dedication to quality, creativity, and community engagement. The company operates retail shops that not only serve classic favorites but also introduce new and exciting flavors, utilizing ice cream as a medium to inspire connection and shared moments among guests. Employment with Salt & Straw offers a dynamic and inclusive work environment, emphasizing the importance of culture, innovation,... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in food service or hospitality industry
- At least 2 years progressive leadership or management experience
- Experience leading a team of 10 or more in a high-volume retail or restaurant environment
- Valid Manager Food Safety Certification within 30 days of employment start
- Strong coaching and mentorship ability
- Capacity to work well with diverse teams
- Sound business sense with focus on sales growth and cost control
- Commitment to delivering excellent guest experiences
- Strong interpersonal and communication skills
- Ability to work in a fast-paced and changing environment
- Proficiency in MS Office
- Fluency in English
- Availability to work evenings, weekends, and holidays
Job Qualifications
- High school diploma/GED
- 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry
- 2+ years of progressive experience as a leader/manager/supervisor
- 1+ years of experience leading a team of 10+ Team Members in a high-volume retail/restaurant establishment
- Valid Manager Food Safety Certification (required within 30 days of start)
- Desire to coach, mentor, motivate and manage Team Members
- Ability to work with diverse people
- Strong business acumen with focus on sales growth, cost control and profitability
- Passionate about delivering outstanding guest experiences and leading with integrity
- Excellent leadership and interpersonal skills
- Self-directed with organizational and problem-solving skills
- Ability to thrive in fast-paced, dynamic environment
- Excellent collaboration and communication skills
- Proficiency in MS Office
- Fluency in English
- Ability to work evenings, weekends and holidays
Job Duties
- Oversee day-to-day operations including staffing, payroll, scheduling, banking, supplies procurement, inventory management, and product quality assurance
- Ensure all operational standards, safety, and health regulations are consistently met
- Manage labor costs to align with budget expectations, optimizing for profitability
- Recruit, hire, train, and retain a high-performing team including Assistant General Managers, Shift Coordinators, and Scoopers
- Provide coaching, performance feedback, and development opportunities to Team Members
- Lead by example in delivering outstanding guest service
- Facilitate timely, clear communication of company updates and initiatives
- Resolve guest complaints promptly and use them as opportunities to improve service quality
- Drive sales and financial performance through effective leadership and strategic decision-making
- Engage with the local community to build strong relationships and drive brand awareness
- Proactively identify, escalate, and follow up on repair and maintenance opportunities
- Ensure compliance with company policies, food safety standards, health and safety regulations, and local laws
- Maintain the shop's cleanliness, organization, and maintenance
- Taste and sample ice cream daily to better communicate flavor profiles
- Foster a positive and engaging work environment through open communication, coaching, and embracing company values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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