General Manager - 6020 Porter Road

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,400.00 - $70,900.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

Our company is a reputable player in the restaurant industry, known for delivering exceptional dining experiences while maintaining high standards of operational excellence. With a commitment to fostering an inclusive, motivating, and productive work environment, we have positioned ourselves as a leader in hospitality and customer service. Our brand is recognized for quality service, safety, and community involvement, catering to a diverse clientele who seek memorable meals and outstanding service every time they visit.

We are currently seeking a dedicated and experienced Restaurant General Manager to spearhead operations at one of our restaurant locations. This pivotal role demands... Show More

Job Requirements

High school diploma or equivalent
three years of restaurant management experience
experience with P&L management
ability to manage all shifts independently
food safety certification required
reliable transportation
valid driver’s license
valid insurance
acceptable driving record for relevant positions
strong organizational skills
ability to handle constructive criticism maturely
self-motivated and self-directed
disciplined with attention to detail
flexible and able to manage multiple tasks
strong team player with optimistic leadership
effective communication skills
ability to analyze reports and inventory accurately

Job Qualifications

High school diploma or equivalent
three years of restaurant management experience, including P&L responsibility and proven experience managing all shifts without supervision
advanced studies in business, restaurant management, or related field preferred
food safety certification according to state or local requirements
reliable transportation and maintain a valid driver’s license and insurance for positions that require driving
acceptable driving record (MVR) for District Managers and related positions
strong leadership and team development skills
excellent communication and interpersonal abilities
sound financial and operational management capabilities
adept at conflict resolution and problem solving
proficient with automated tracking and financial control systems

Job Duties

Recruit, train and develop successful RM, Shift Supervisor and Crew Member candidates for the restaurant
implement and utilize company-defined employee orientation program
facilitate development and training plans for the restaurant team
ensure a positive and motivating work environment is established and maintained
ensure performance reviews for the restaurant team are conducted in a timely and effective manner
ensure ongoing feedback and use of constructive discipline and properly document employee performance
establish accuracy and effectiveness of one-to-one communications and formal processes such as bulletin boards and postings
ensure communication channels and problem resolution is available on all shifts
develop a strong management team to provide all shift access and problem resolution
escalate applicable matters to DM, RM or HR such as performance issues, employment decisions, leaves, background checks, sexual harassment and other matters
ensure employee turnover is within Company standards
ensure restaurant meets Company guest standards
lead the restaurant team by example to ensure 100% guest satisfaction 100% of the time
deliver at or above company standards in VOCs and Customer Mania initiatives
utilize BLAST when responding to guest complaints and empower the restaurant team to resolve guest complaints
follow-up on guest complaints
manage all restaurant financial controllables and proper use of financial control systems
use of automated tracking systems, managing employee labor, overtime, food (ICOS), supplies within Company standards
conduct audits, cash management and making bank deposits per company standards
maintain and protect all company assets
develop CORE behaviors and standards
ensure compliance with all training standards
maintain operational updates and keep restaurant manuals up to date
follow proper opening, closing, and safety and security procedures
maintain cleanliness and preventive maintenance programs
ensure compliance with all municipal, state and federal codes
health inspections and sanitation procedures
utilize Food Safety Checklist and ensure all food safety procedures are followed to the standards set by the QA department
communicate to the District Manager all operational variances and employee issues
monitor deletions and over rings to ensure adherence to company standards
complete employee and restaurant paperwork in a timely manner
comply with and ensure execution of all company policies
implement and execute all marketing programs to their fullest
recognize business generators and traffic patterns and plan shifts accordingly
training, providing work direction and guidance, building trusting relationships
providing operational reports and sharing/seeking advice on problem issues, discussing required repairs or preventative maintenance, establishing a credible relationship
establishing and maintaining excellent relationships to ensure fair and accurate pricing, shipment
strong customer relationships in building loyalty, protecting brand integrity, representing the company in a positive manner

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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