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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,500.00 - $75,500.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to experience rapid growth. With a unique portfolio that blends full-service and focused hotels in major cities across the country, Sonesta operates more than 1,000 properties in eight countries. This diverse portfolio includes owned, managed, and franchised hotel properties that place the company in all the locations where travelers want to be. At its core, Sonesta is driven by the human aspect of hospitality, delivering service with energy and passion, loyalty with clear purpose, and creating guest experiences that deeply connect with travelers and clients... Show More
Job Requirements
- Bachelor's degree in hotel administration, business administration or related field preferred
- Three years as a general manager, operations manager, and/or director of sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel is required
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Will be exposed to commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including budgeting, profit and loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients
- Manage according to Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- Create processes and procedures to ensure the hotel is properly supplied, maintained, and clean
- Manage direct sales activities in partnership with Regional Sales Director and Global Sales Office
- Supervise the Director of Sales and execute the hotel sales and marketing plan
- Manage seasonal demand strategy with Regional Revenue Manager including pricing and occupancy adjustments
- Regularly sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines and respond to guest complaints promptly
- Manage brand positioning using marketing programs and guest recognition initiatives
- Oversee front office, housekeeping, and food and beverage operations with Operations Manager
- Supervise maintenance and condition of the physical plant with Maintenance Manager
- Attend social and breakfast events as a management representative and to prospect sales leads
- Lead development and monitoring of capital and operational budgets and communicate financial status
- Ensure proper management and reporting of hotel finances, physical assets, human resources, information technology, and purchasing in partnership with assigned departments
- Enforce hotel standards, policies, and procedures
- Act as manager on duty as required
- Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol service
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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