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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $200,000.00 - $225,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
Paid sick day
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
Company paid Long-Term Disability Insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to experience rapid growth. The company offers a vibrant mix of full-service and focused hotel properties located in major cities, boasting a uniquely diverse portfolio that includes owned, managed, and franchised establishments. With presence in over 1,000 properties across eight countries, Sonesta is strategically positioned for continual expansion globally. The company prides itself on delivering the human side of hospitality by embedding passion into its services, fostering loyalty with a clear purpose, and creating unforgettable experiences that truly connect with guests. At Sonesta,... Show More
Job Requirements
- Bachelor's degree in hotel administration, business administration or related field preferred
- Three years as a general manager, operations manager, and/or director of sales in full-service hotels preferred
- Previous food & beverage experience preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel is required
- While performing the duties of the job, the employee is frequently required to sit, stand, walk, talk and hear
- The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, and/or Director of Sales in full-service hotels preferred
- Previous Food & Beverage experience preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel is required
Job Duties
- Sets the tone of the hotels assuring Sonesta culture and values are known and lived
- Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
- Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
- Ensures that product quality standards are met in all areas of the area hotels as it relates to the appearance, levels of maintenance and cleanliness
- establishes and maintains preventative maintenance programs to protect the physical assets of the hotels
- Oversees the guest service function to ensure corrective action is taken to solve guest complaints and ensure superior guest service is delivered at home hotel and area hotels
- Ensures guest service and recognition programs are in place to maximize results in overall guest engagement and on-line review sites
- Supports the property in executing the sales and revenue management activities to maximize performance
- Work closely with the corporate leadership team to meet and exceed desired results in all areas
- Direct and manage property operations to assure optimum performance and continual improvement in the five Key Results Areas (guest service, employees, sales and marketing, property appearance, and profit/financial control)
- Develop annual budgets for properties with Sonesta and Ownership focusing on market trends and forecasts optimizing revenue and flow through goals
- Create long term Capital Investment Plan in partnership with Ownership for area hotels
- Establishes trust and ongoing communication with Ownership and Asset Management and Area General Managers
- Other duties and responsibilities as assigned
- Participate in company-wide initiatives consistent with a growth-oriented company
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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