Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $72,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
21c Museum Hotels is a unique hospitality company that creatively blends contemporary art with exceptional hotel experiences. As a pioneering leader in the hospitality industry, 21c Museum Hotels combines a multi-venue contemporary art museum, boutique hotel accommodations, and a chef-driven restaurant to offer guests an immersive and culturally rich stay. This innovative approach to hotel management creates a welcoming environment for visitors who appreciate art, culture, and impeccable service. The organization is dedicated to fostering community engagement and delivering outstanding experiences through its commitment to art and hospitality. 21c Museum Hotels is recognized for its vibrant atmosphere, artistic expression, and... Show More
Job Requirements
- College degree
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Knowledge of profitability and budget goals
- Experience with hotel information systems
- Leadership skills
- Ability to work in a fast-paced environment
- Customer service experience
- Detail oriented
- Organizational skills
Job Qualifications
- College degree and five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of profitability and budget goals
- Computer skills required - experience with Hotel information systems required
- Strong leadership skills
- Good eye for detail
- Excellent organizational skills
- Able to draw ideas from the supervised team, develop and put them into action
- Thrives in a fast-paced environment where multi-tasking is normal
- Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills
- Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution
- Tactful and empathetic in stressful and highly emotional situations
Job Duties
- Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
- Work closely with managers and supervisors to develop them both personally and professionally
- Establish consistent operating procedures and ensure they are followed
- Motivate the hotel staff to maintain a productive, positive and safe work environment
- Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
- Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, cash flow and annual budget writing
- Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
- Participate in weekly revenue management and sales strategies calls
- Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
- Conduct daily stand-up meetings with management/staff to ensure employees are informed
- Ensure that cleanliness and condition of each area meet designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc.
- Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program
- Keep abreast of the competition, local events, and hospitality trends
- Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand
- Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
- Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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