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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $71,800.00
Work Schedule
Standard Hours
Benefits
health benefits
Holidays & paid time off
401(k) retirement plan
education program
Hotel Travel Discounts
Daily Pay
Job Description
Residence Inn Wilmington Downtown is a vibrant and welcoming hotel situated in the heart of Wilmington. As part of the Quorum Hospitality portfolio, which is renowned for managing luxury and value-driven hospitality solutions since 1987, the Residence Inn offers guests a memorable and comfortable stay with an emphasis on excellent service and superior accommodations. Quorum Hospitality is a leading hotel management company that operates a diverse range of properties affiliated with prestigious brands such as Marriott, Hilton, Hyatt, and IHG. The company is headquartered in Plano, Texas, and Newport Beach, California, and prides itself on fostering a culture of integrity,... Show More
Job Requirements
- 5+ years of progressive experience in hotel operations
- Leadership experience required
- A high school diploma or equivalent is required
- Financial acumen including budgeting and P&L management
- Must be proficient with Windows operating systems
Job Qualifications
- 5+ years of progressive experience in hotel operations
- Leadership experience required
- A high school diploma or equivalent is required
- A 2 to 4-year college degree is preferred
- Financial acumen including budgeting and P&L management
- Must be proficient with Windows operating systems
Job Duties
- Lead daily operations across all departments to ensure seamless service which results in high guest satisfaction survey scores
- Drive revenue growth through effective sales strategies and cost control
- Participate in the sales effort by meeting on-site contacts for functions, greeting important clients, and participating in sales calls
- Generate and prepare budgets and financial reports as required for corporate and ownership groups
- Participate in ownership calls to review budget and P&Ls
- Ensure compliance with all brand and corporate standards
- Handle guest concerns and ensure a high level of satisfaction
- Manage and mentor department leaders and team members
- Support recruitment, training, and development of hotel staff
- Conduct regular property inspections to maintain quality and safety
- Oversee preventive maintenance and deep cleaning programs
- Partner with Accounting on AR/AP, payroll, month end, etc
- Other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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