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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $77,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Family Entertainment Group (FEG) is a premier leader in the family entertainment industry, specializing in the design, development, and operation of world-class family entertainment centers and amusement experiences. With nearly 90 locations across the United States, FEG partners with leading brands and venues such as resorts, hotels, casinos, and amusement parks to deliver unforgettable entertainment experiences for families and guests of all ages. The company's portfolio includes standalone family entertainment centers operating under notable brands including In The Game, Max Action, and Bonkers. FEG is distinguished by its commitment to innovation, guest satisfaction, and operational excellence, offering turnkey outsourced facility... Show More
Job Requirements
- 3-5 plus years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations
- Proven success managing multi-disciplinary teams in high-volume environments
- Strong business acumen and comfort with P&L ownership, labor management, and operational analytics
- Excellent communication, coaching, organizational, and problem-solving skills
- Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting
- Willingness to work evenings, weekends, holidays, and travel to other locations if required
- High school diploma or equivalent required
- Associate's or bachelor's degree preferred
- Guest obsession: a passion for creating amazing guest experiences
- Fun and energy: leads with positivity, playfulness, and passion
Job Qualifications
- High school diploma or equivalent required
- Associate's or bachelor's degree preferred
- 3-5 plus years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations
- Proven success managing multi-disciplinary teams in high-volume environments
- Strong business acumen and P&L ownership experience
- Excellent communication, coaching, organizational, and problem-solving skills
- Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting
- Ability to work evenings, weekends, holidays, and travel as needed
- Passion for creating amazing guest experiences
- Demonstrated leadership competencies including accountability, talent development, execution excellence, resilience, and the ability to energize others
Job Duties
- Lead daily operations across games, attractions, food and beverage, and retail ensuring smooth execution and alignment with brand standards
- Champion optimal player conditions by monitoring game uptime, equipment functionality, and tech team performance
- Maintain a clean, safe, organized environment that meets or exceeds company and regulatory standards
- Analyze guest feedback, online reviews, and mystery shop results to enhance service delivery
- Recruit, hire, train, and develop a high-performing team that reflects company values
- Conduct performance evaluations, provide coaching, and manage disciplinary actions
- Lead weekly leadership meetings, daily huddles, and one-on-ones to reinforce goals and team engagement
- Own the full location P&L including revenue, labor, COGS, and controllable expenses
- Use labor forecasting and business volume data to optimize schedules and manage costs
- Conduct financial and performance analysis to identify business opportunities
- Maintain documentation for schedules, labor records, compliance audits, and operations
- Support local marketing, community partnerships, and event sales to drive revenue
- Cascade company priorities and goals through structured communication
- Collaborate with cross-functional teams and venue partners to elevate guest experiences
- Participate in district meetings and contribute to regional initiatives
- Ensure timely and accurate submission of documentation and compliance reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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