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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,500.00 - $69,500.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
performance bonuses
Professional development opportunities
Job Description
BKC, operating as a leading global restaurant franchise, is known for its commitment to delivering exceptional customer experiences through high-quality food and outstanding service. With a footprint spanning numerous locations, BKC strives to uphold its mission statement and core values, focusing on elevating sales, profitability, and employee satisfaction across its establishments. The company prides itself on fostering an environment built on leadership, innovation, and the continual development of its team members. At the heart of each restaurant's success is a dedication to operational excellence, quality control, and community involvement, which is central to cultivating loyal customers and a productive workforce.Show More
Job Requirements
- High school diploma or equivalent
- two years of college or equivalent preferred
- minimum four years leadership experience in restaurant or retail/hospitality industry
- English language proficiency for clear communication
- strong math skills
- Windows computer literacy
- completion or willingness to complete required certification training programs
- ability to work long and irregular hours including extra shifts
- leadership and team management capability
- effective problem-solving skills
- commitment to compliance with food safety and employment regulations
Job Qualifications
- High school diploma or equivalent
- two years of college or equivalent preferred
- demonstrated leadership and development skills
- minimum of four years of outstanding performance in a restaurant or similar retail/hospitality environment
- proficiency in English for clear speech and verbal comprehension
- strong math skills
- computer literacy in Windows-based applications
- completion or willingness to complete internal certification training programs including GURU Certified, Foundations Training Certified, Serve Safe Essentials, Anti-Harassment Training, and HR Compliance Training
Job Duties
- Directs efficient and accurate preparation and sale of products and preventive maintenance of restaurant facilities for guest satisfaction
- provides operations direction to team and coaches others to lead operations
- sets an example for team by implementing shift plans and ensuring smooth operations
- identifies and resolves operational bottlenecks to improve service speed
- engages the right people to prevent and resolve equipment problems
- monitors operational programs to identify and resolve restaurant issues
- demonstrates patience and a positive attitude when delegating tasks
- takes responsibility for district-wide operations process as assigned
- motivates and directs team to exceed customer expectations through food and friendly service
- proactively interacts with customers to seek feedback
- works with team to resolve customer complaints in a timely and professional manner
- directs pride in delivering company Mission Statement and Brand Delivery Standards
- adapts to meet different team needs ensuring customer promise delivery
- implements local marketing strategies and promotes community involvement
- provides coaching and feedback to crew and managers on stations, products, processes, and policies
- leads recruiting, selecting, and retaining effective crew talent
- delegates work to encourage teamwork ensuring BKC standards
- coaches management team on leadership skills for efficiency and promotability
- reviews operational, financial, and marketing targets to set goals and provide performance feedback
- leads employment law compliance and delegation of responsibilities
- develops and implements strategies to hire and retain crew talent
- identifies and acts to retain team members at risk of departure
- maintains order and discipline including reprimands and terminations
- manages restaurant profit and loss by implementing marketing strategies, following cash control, maintaining inventory and managing labor
- optimizes schedules and crew positioning
- prepares financial plans including sales and expenses
- oversees forecasting and inventory management
- coaches team on sales strategies and best practices
- removes performance barriers and provides resources
- enforces government regulations and BKC policies regarding food safety, security, and employment law
- maintains cleanliness and sanitation standards
- acts swiftly on violations including damage control and long-term prevention
- educates team on loss control procedures and safe environment maintenance
- demonstrates reliability in compliance
- leads restaurant audits and identifies compliance issues across shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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