Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,500.00 - $60,500.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses

Job Description

The hiring establishment is a dynamic multi-store retail and hospitality company specializing in managing multiple food and beverage outlets. This company is dedicated to delivering outstanding customer service, maintaining high product quality, and maximizing operational efficiency across various store locations. As a key player in the hospitality industry, the company fosters a culture that combines strong leadership, excellent communication, and meticulous control of operational processes such as inventory, cash management, and scheduling. The company supports its employees by providing ample opportunities for professional development and growth, and it aims to create a positive working environment with a focus on teamwork, respect, and consistent excellence.

The role of the Multi-Store Supervisor is critical to the operational success of each store under their management. The supervisor is responsible for overseeing and directing daily activities, ensuring that schedules are effectively managed, inventory is controlled, and cash handling is accurate and secure. This leadership position demands a person who is not only highly organized and detail-oriented but also capable of inspiring and coaching the team to uphold the highest standards of product quality and customer experience. The Multi-Store Supervisor plays a hands-on role in staff development, operational cost control, inventory management, and ensuring compliance with company policies and safety regulations. This role typically requires flexibility in working hours, including weekends and closing shifts, to meet store needs and ensure operational excellence. The position offers a fantastic opportunity for individuals who thrive in a fast-paced, high-volume retail environment and who want to make a tangible impact on multiple store locations by driving performance, improving customer satisfaction, and building cohesive, motivated teams. This is a full-time position with competitive salary and benefits packages designed to attract and retain top talent in the retail and hospitality sector.

Job Requirements

  • Must be at least 18 years of age
  • minimum 1 year of customer service experience
  • minimum 2 years of store supervisor experience
  • ServSafe certification
  • TAM certification
  • Sherriff card
  • Food Safety certification
  • other certifications may be required where applicable

Job Qualifications

  • Able to work flexible hours including weekends and closing shifts
  • excellent communication skills
  • possess strong ethics and positive attitude
  • ability to manage a fast-paced, high-volume, customer-focused store
  • ability to use a PC
  • ability to understand financial reports
  • strong time-management skills including multitasking, prioritizing, and organizing
  • excellent leadership and organizational skills with attention to detail
  • proven track record of exceptional customer service

Job Duties

  • Control cost of goods, variances and inventories within the stores/bars
  • responsible for inventory control including daily and periodic counting of items and managing stock
  • ensure appropriate inventory and ordering systems are implemented
  • staff and schedule effectively to control labor costs
  • ensure proper cash handling and deposit procedures are followed
  • place cash orders for additional change
  • measure, diagnose, and correct cash management issues
  • ensure product quality, store cleanliness, maintenance, and security standards are met
  • verify and secure price or menu changes are accurately reflected in POS
  • train, coach, and develop crew members
  • delegate tasks and provide follow-up
  • hold team accountable for performance and provide coaching and counseling as needed
  • communicate goals clearly during team meetings and recognize team contributions
  • educate team on personnel policies, labor laws, and safety procedures
  • contribute to hiring new crew members
  • ensure the team provides fast, friendly, and accurate service
  • contribute to crew members' performance reviews
  • effectively handle customer issues
  • measure customer satisfaction and execute plans to improve satisfaction and loyalty

Job Criteria

Experience

Mid Level (3-7 years)


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