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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,200.00 - $67,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
voluntary life insurance
Short term disability insurance
accident insurance
critical illness insurance
401k Retirement Plan
Employee Referral Program
hotel discounts
Paid Time Off
performance bonuses
Career growth opportunities
supportive work environment
Job Description
Hilton Garden Inn Gastonia, located at 444 Cox Rd in Gastonia, NC, is part of the reputable Maya Hotels family, a leading hospitality company renowned for delivering exceptional guest experiences across multiple top-tier brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels is committed to operational excellence, driven by a focus on both employee engagement and customer satisfaction. The company fosters a supportive work environment and provides career growth opportunities within its diverse hotel portfolio. With a proven track record in the hospitality industry, Maya Hotels stands out by... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business, or related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Qualifications
- Bachelor’s degree in hospitality management, business, or related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue
- Utilize financial data to maximize profitability and return on investment
- Leverage distribution channels and technology to enhance market share and revenue
- Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position
- Develop team member engagement programs aligned with brand service behaviors
- Implement and monitor succession planning to ensure strong future leadership
- Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance
- Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies
- Lead by example and demonstrate Maya Hotels' core values
- Maintain compliance with brand standards, hallmarks, and license agreements
- Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations
- Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty
- Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies
- Act as a public relations representative, raising awareness of the hotel and brand in the local community
- Drive environmentally conscious initiatives to reduce the hotel's carbon footprint
- Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals
- Lead the hotel’s recycling and sustainability efforts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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