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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,900.00 - $70,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
performance bonuses
Job Description
Dairy Queen (DQ) is a renowned quick-service restaurant franchise that has been delighting customers for over 75 years with its unique blend of food and treats. This brand is not only a staple for fans of all ages globally but also stands out in the fast-food industry due to its commitment to quality and customer satisfaction. Dairy Queen franchisees, employees, and crew members share a passion for creating positive, memorable experiences for every guest. This commitment has established DQ as a beloved brand that continuously strives to surprise and delight its customers, setting it apart from other quick-service brands. The... Show More
Job Requirements
- Minimum age 18 years or older
- Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills
- Must exhibit good manners
- Must maintain proper personal hygiene
- Must have a positive attitude
- Must demonstrate promptness
Job Qualifications
- High school diploma or equivalent
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- Proven track record in management of COGS and labor
- Excellent customer service and employee relation skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment
- Ability to perform under pressure in a high volume restaurant
- Positive attitude and strong interpersonal skills
Job Duties
- Oversee and manage all areas of restaurant and make final decisions on matters of importance
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant’s business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator
- Ensure guest service in all areas meets company standards
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales
- Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes
- Manage restaurant P&L to optimize manageable profit, control COGS, labor, and controllables (semi-fixed expenses)
- Expected to exercise good judgment in decision-making and reporting issues to the Franchisee
- Perform other duties and responsibilities as requested by owner or owner’s appointee
- Manage the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location’s business plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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