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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $126,960.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Holiday pay
maternity leave
paternity leave
Casual Dress Environment
Tuition Reimbursement
Leadership Mentoring Opportunities
Employee Discount Program
Job Description
MTM Transit is a leading transportation management company dedicated to improving community access by removing barriers to vital services such as grocery stores, employment, medical care, and other essential resources. Since its establishment in 2009, MTM Transit has focused on providing seamless, cost-effective, and innovative transportation solutions tailored to the unique needs of disabled, elderly, and transportation-disadvantaged populations. With an emphasis on hands-on management, MTM Transit collaborates with public transit agencies to enhance fixed-route transit utilization, optimize paratransit operations, and provide comprehensive quality assurance across multi-vendor transit systems. Over the past 12 years, the company has grown responsibly by focusing... Show More
Job Requirements
- High school diploma or G.E.D
- 2-5 years of management or supervisory experience in transit operations
- Experience managing teams of 10-40 employees
- Experience overseeing contract compliance
- Valid current driver's license
- Knowledge of ADA, DOT, FTA regulations
- Strong interpersonal and communication skills
- Ability to analyze data and reports
- Proficient with computerized transit routing systems
- Ability to manage budgets and staffing
- Strong problem-solving and organizational skills
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or G.E.D
- At least 2-5 years of experience managing or providing key leadership / Supervisory support for a small sized transit location
- Experience managing or providing support for a site of up to 10 - 40 employees
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver's license
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
- Ability to acquire in-depth knowledge of computerized transit routing systems
- Data analysis
- Exceptional interpretation and problem solving skills
- Ability to schedule, organize and prioritize multiple tasks
- Understanding of budget and cost analysis
- Moderate to advanced computer skills
- Ability working with data reporting and analytics
- Knowledge of ADA, DOT, FTA regulations
- Ability to establish key processes and procedures
- Ability to maintain high level of confidentiality
- Previous management experience in the Para-Transit or livery industries preferred
- Prior contract and or project management experience preferred
Job Duties
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Employee training and development
- Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner, developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
- Maintain a “Safety First” attitude with client and personnel
- Good understanding of local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Monitor performance of direct reports and provide coaching and guidance
- Oversight of Federally mandated Drug and Alcohol program
- Perform additional duties as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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