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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health benefits
Pet insurance
Commuter Benefits
Flexible spending account
401k plan
Paid Time Off
Bonuses
Stock options
Job Description
Landing is a revolutionary apartment rental company founded in 2019, recognized for introducing the industry’s first flexible living model. With operations spanning over 35 markets, Landing offers a unique membership program that allows consumers to access a broad network of apartments without the traditional hassles of deposits or complicated leasing processes. Landing’s innovative approach caters to modern renters who seek convenience, flexibility, and a seamless living experience. The company prides itself on providing stress-free rental solutions, meeting the evolving needs of renters who value mobility and flexibility in their housing options. Landing operates as a tech-forward platform, integrating digital tools... Show More
Job Requirements
- In-market position required
- At least 1 year of management experience
- Strong organizational and leadership skills
- Exceptional communication and interpersonal skills
- Ability to thrive in high-growth environments and evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Ability to work independently
- Proactive ownership style
- Willingness to work irregular hours including evenings and weekends
Job Qualifications
- At least 1 year of management experience
- Strong organizational and leadership qualities
- Exceptional communication and interpersonal skills
- Ability to develop personal credibility at all levels of the organization
- Experience using data and metrics to drive improvement
- Ability to work independently and drive results with minimal supervision
- Proactive ownership style
- Hands on mentality to jump in and get things done when it counts
- Obsessed with customer experience and satisfaction
Job Duties
- Manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries support requests and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests address member concerns and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score Customer Satisfaction Survey Cleaning Quality and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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