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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,600.00 - $63,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance
Job Description
This opportunity is with a leading hotel company dedicated to providing exceptional hospitality services and ensuring guest satisfaction while driving business profitability. The company boasts a reputation for maintaining high standards in its properties and cultivating a positive work environment for its employees. As part of a dynamic and customer-focused hotel team, the establishment emphasizes operational excellence, community engagement, and adherence to brand standards. The position available is that of a Hotel Supervisor, reporting directly to the Regional Director of Operations. This full-time exempt role focuses on overseeing day-to-day hotel operations with a strong commitment to revenue growth, cost control,... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or hotel management
- excellent communication skills
- ability to lead and motivate staff
- knowledge of revenue management and cost control
- ability to handle guest complaints professionally
- must comply with certification requirements when applicable
- availability to work flexible hours
- proficiency in financial record keeping
- commitment to safety and security policies
Job Qualifications
- high school diploma or equivalent
- previous experience in hotel management or supervisory role
- strong leadership and interpersonal skills
- excellent customer service skills
- good understanding of budgeting and financial reporting
- knowledge of relevant health and safety regulations
- ability to use hotel management software
- strong communication skills
- problem-solving and multitasking abilities
Job Duties
- create a positive team-oriented environment
- possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests
- maintain a high level of professional appearance and demeanor
- maintain regular attendance and schedule time according to hotel needs
- maintain the highest level of confidentiality
- demonstrate ability to multitask and problem-solve
- handle and resolve guest complaints professionally
- comply with certification requirements such as food handlers, alcohol awareness, CPR, and First Aid
- enforce policies, procedures, and all applicable laws
- collaborate with Revenue Manager and Director of Sales to review rates and events
- conduct required sales calls and participate in community affairs
- conduct regular staff meetings and ensure timely completion of training
- work to achieve budgeted revenues and expenses
- maintain inventory and achieve cost controls
- understand financial information including budgets and audits
- process invoices and manage accounts receivable
- take action on safety or loss prevention incidents
- ensure cleanliness and maintenance of property
- ensure compliance with brand standards and timely maintenance
- ensure hotel is professionally staffed
- conduct employee performance reviews on time
- perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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