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Caribou Coffee logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible schedule

Job Description

Caribou Coffee is a renowned specialty coffee and espresso retailer committed to creating day-making experiences that spark a chain reaction of GOOD. Known for its warm and welcoming atmosphere, Caribou Coffee places emphasis on its core values: Team, Guest, Business. These values are at the forefront of the company’s culture and daily operations, fostering an environment where employees can be themselves, make a meaningful impact in their communities, build lifelong relationships, and serve some of the best coffee around. Founded with a passion for great coffee and community engagement, Caribou Coffee operates across multiple locations providing exceptional customer service and... Show More

Job Requirements

  • Minimum 1-2 years of management experience in restaurant retail or guest services
  • Must be at least 18 years old
  • Reliable transportation is required
  • Ability to work full-time (47 hours per week) including early mornings, evenings, weekends and holidays
  • Willingness to learn new business systems and tools
  • Ability to bend, reach, lift up to 50 pounds, and stand for 4 to 8 hours during shifts
  • Ability to communicate effectively and manage stressful situations professionally
  • Maintain confidentiality and demonstrate professionalism
  • Flexible schedule to meet store operational needs

Job Qualifications

  • A minimum of 1-2 years of restaurant retail or guest service management experience
  • Must be 18 years of age or older
  • Reliable transportation
  • Ability to work full-time including early mornings, evenings, weekends and holidays
  • Willingness to learn new systems and tools
  • Preferred ServSafe certification or ability to obtain within 90 days
  • Experience with sales building, profit and loss statements, recruitment and training
  • Knowledge of store systems such as Toast, CrunchTime, and Workday
  • Valid driver's license
  • High school diploma or GED equivalent

Job Duties

  • Ensure the store is fully staffed for upcoming shifts including scheduling and bench planning
  • Build and maintain a high-performing team through goal setting and accountability
  • Execute and monitor team training and onboarding programs
  • Provide ongoing coaching, feedback, and recognition to support team development
  • Model and uphold company policies and maintain a safe environment
  • Lead by example to inspire outstanding guest experiences
  • Facilitate timely resolution of employee and customer issues
  • Drive strategies to improve guest satisfaction and loyalty
  • Lead store performance focusing on sales, profitability, and operational excellence
  • Manage scheduling, inventory, and supply chain processes
  • Utilize financial planning to manage budgets and analyze trends
  • Create energy and enthusiasm to exceed sales goals
  • Maintain high standards in food safety, sanitation, and health protocols

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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