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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,600.00 - $75,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Dunkin' is a globally recognized restaurant chain specializing in coffee, baked goods, and quick-service meals. Founded with a mission to provide high-quality products with quick and friendly service, Dunkin' has grown to become a leader in the fast-casual dining industry. With thousands of locations worldwide, Dunkin' prides itself on creating an inviting and energetic environment for both customers and employees. Their commitment to quality, innovation, and customer satisfaction sets a strong foundation for their continued success and expansion. As a franchise-based company, each Dunkin' location operates with a degree of independence while adhering to the brand's high standards and operational... Show More
Job Requirements
- Basic computer skills
- Fluent in spoken and written English or predominant language in your market
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- College degree preferred
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English or predominant language in the market
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- College degree preferred
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- Demonstrates honesty, punctuality and a positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team including giving constructive feedback
- Guest focused
- Time management skills
- Ability to manage conflict
- Problem solving skills
- Ability to motivate others
Job Duties
- Able to perform all responsibilities of restaurant team members
- Recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers and support staff
- Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
- Implement training programs to enhance team member skills and performance
- Lead by example demonstrating strong work ethic, professionalism and adherence to company values
- Oversee day-to-day operations including opening and closing procedures, cash management, inventory control and following brand standards
- Ensure compliance with health and safety regulations, food handling guidelines and sanitation standards
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Develop and implement operational strategies to increase efficiency, reduce waste and enhance productivity
- Ensure exceptional customer service by providing welcoming and friendly atmosphere
- Monitor customer feedback and reviews taking steps to improve service quality and address recurring issues
- Monitor and control food and labor costs, inventory levels and waste to maximize profitability
- Engage with the local community, build relationships and explore opportunities for partnerships or sponsorships
- Stay updated with industry trends and technology, competitor activities and customer preferences to identify new business opportunities
- Communicate restaurant priorities, goals and results to team members
- Execute new product roll-outs including training, marketing and sampling
- Complete DCP and vendor orders to ensure products are fully stocked
- Conduct self-assessments and action plans for food safety and brand standards
- Ensure restaurant budget is met as determined by franchisee
- Engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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