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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Austin Airport is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown to manage a significant portfolio of premium-branded hotels, including 148 properties with more than 22,000 guestrooms across 37 states and 106 cities. Headquartered in multiple locations such as New York City, Dallas, Chicago, and Richmond, Virginia, MCR employs over 7,000 team members nationwide and operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. Known for its commitment to quality and innovation, MCR was named one of Fast Company’s 10 Most Innovative Travel Companies... Show More
Job Requirements
- Must be 18 years of age or older
- Must be able to stand or remain stationary for long periods
- Must be able to lift and transport up to 25 pounds
- Must be able to bend, stoop, crouch, and move throughout the hotel
- Must be able to read, write, and communicate effectively in English
- Must be able to operate computers, telephones, and office equipment
- Must be willing to travel as required
- Must be able to maintain composure in high-pressure situations
- Must be able to work varied schedules including holidays
- Must be physically capable of performing essential job functions
- Must have legal authorization to work
- Must be able to follow company policies and safety rules
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to evaluate and select among alternative actions quickly and accurately
- Ability to work well under pace and pressure, maintaining composure
- Effective listening, conflict resolution, and communication skills
- Ability to work with financial information and perform basic arithmetic
- Attentiveness to detail and ability to meet deadlines
- Proficiency in Windows OS, company-approved spreadsheets, and word processing
- Clear communication skills to convey information and ideas effectively
- Leadership in hospitality and guest service with a friendly demeanor
- Must meet legal age requirements to serve alcohol at select properties
- Valid driver’s license required
- Basic knowledge of local market
- Willingness to work varied schedules including nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure a proper welcome
- Work collectively to contribute to high guest satisfaction scores
- Handle guest recovery with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Understand and utilize relevant technology for role
- Answer incoming calls with friendly, approved greeting
- Keep all workspaces spotless and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while cleaning
- Complete all operational checklists accurately and on time
- Prepare accurate shift handover reports for effective communication
- Wear clean, approved uniform with nametag and smile
- Maintain clear, honest, and professional communication among team members
- Display a can-do attitude by stretching beyond traditional roles
- Collaborate to create a welcoming guest environment and positive workplace
- Conduct daily supervision walks inspecting guest rooms, public areas, and equipment
- Onboard new team members according to established checklists
- Ensure daily summary and night audits are completed correctly
- Sign off and upload daily reports to the MCR report platform
- Enforce brand quality assurance standards through self-audits and corrective actions
- Require adherence to dress code and uniform standards
- Certify fire and life safety inspections are current and deficiencies fixed
- Confirm completion and quality of preventive maintenance tasks
- Ensure team members adhere to scheduled shifts and adjust for absences
- Foster a culture of continuous learning and safety
- Provide training for required functional expertise
- Communicate growth opportunities and career paths
- Deliver timely, constructive coaching feedback
- Review previous day's time clock entries following policy
- Process all purchases through approved order systems
- Handle invoice processing and accruals timely
- Manage inventory storage cleanliness and program compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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