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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
AD&D insurance
Flexible spending account
Stock options
Paid Time Off
Vision Insurance
Job Description
Landing is a pioneering company that has transformed the apartment rental experience through its innovative flexible living model, launched in 2019. As a membership-based service, Landing provides consumers access to an extensive network of apartments across more than 35 markets, eliminating the traditional complexities and stress of renting such as deposits and long-term commitments. Their approach simplifies the renting process, making it more adaptable and convenient for members who seek quality housing without the hassles and rigidity commonly associated with leases. With a focus on flexibility, customer experience, and streamlined operations, Landing stands out in the residential rental industry as... Show More
Job Requirements
- This is an In-Market position
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Ability to thrive in high-growth environments
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities
- Ability to earn trust of leadership
- Work independently
- Strong ownership and proactive style
Job Qualifications
- 1+ years of management experience
- Strong organizational and leadership qualities
- Exceptional communication and interpersonal skills
- Ability to use data and metrics to drive improvement
- Proven ability to thrive in high-growth environments and evolving startup atmospheres
- Obsession with customer experience and satisfaction
- Ability to work independently and drive results with minimal supervision
- Hands on mentality to jump in and get things done when it counts
Job Duties
- Manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries support requests and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests address member concerns and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score Customer Satisfaction Survey Cleaning Quality and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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