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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
AD&D insurance
Flexible spending account
Stock options
Paid Time Off
Vision Insurance
Job Description
Landing is a pioneering company in the apartment rental industry, established in 2019. It has redefined the traditional renting experience by introducing the industry’s first flexible living model. This approach centers around a membership program that gives consumers access to a diverse network of apartments across more than 35 markets. What sets Landing apart is its commitment to eliminating the usual hassles associated with renting, such as deposits and complicated lease agreements. By offering a seamless and stress-free renting experience, Landing is transforming how people think about living arrangements, providing unmatched flexibility and convenience for their members.
Landing’s serv... Show More
Landing’s serv... Show More
Job Requirements
- This is an in-market position
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Ability to thrive in high-growth environments
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities
- Proactive ownership style
- Ability to earn trust of leadership
- Ability to work independently
- Hands on mentality
- Flexibility to work outside normal business hours including weekends
Job Qualifications
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Strong organizational and leadership qualities
- Experience using data and metrics to drive improvement
- Ability to thrive in high-growth and evolving startup environments
- Customer service orientation with obsession for customer experience and satisfaction
- Proactive ownership style and ability to work independently
- Hands-on mentality to jump in and get things done when needed
Job Duties
- Manage short-term reservations, coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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