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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $45,000.00
Work Schedule
Flexible
On-call
Benefits
401(k)
401(k) matching
bonus
competitive salary
Employee Discounts
Opportunity for advancement
Paid Time Off
Profit sharing
Job Description
Capriotti's is a renowned restaurant chain established in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet. The brand was founded on the principle of creating unique and high-quality food offerings while honoring family heritage. With its signature whole roast turkeys, quality meats and cheeses, fresh rolls, and produce, Capriotti's has grown significantly over the years and has received recognition and awards nationwide. Known for its commitment to excellence in food preparation and customer service, Capriotti's continues to attract loyal patrons seeking a premium sandwich experience. As a restaurant company, Capriotti's prides itself on maintaining compassionate customer relationships and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in restaurant management or related field
- Demonstrated ability to lead and manage staff effectively
- Knowledge of safety and sanitation regulations
- Experience with inventory control and cash handling
- Strong problem solving and customer service abilities
- Capability to work flexible hours including nights, weekends, and holidays
- Ability to use point of sale (POS) systems and basic computer skills
Job Qualifications
- High school diploma or equivalent
- Experience in restaurant management or similar leadership role
- Strong customer service skills
- Knowledge of inventory management and cash handling procedures
- Ability to train and develop staff
- Capable of analyzing operational reports and business metrics
- Effective communication and interpersonal skills
- Ability to plan and execute marketing and promotional activities
- Leadership skills with ability to motivate a team
- Proficient in maintaining compliance with health and safety standards
Job Duties
- Ensure staff compliance with government regulations, company policies, and Capriotti's procedures
- Complete University of CAPRIOTTIS courses as directed
- Cover shifts for managers and employees and respond to emergency calls when needed
- Greet customers cheerfully and helpfully
- Educate staff about survey results and secret shopper programs
- Resolve customer complaints and service issues escalated by supervisors
- Respond to negative surveys and corporate complaints
- Submit orders for inventory and beverages
- Conduct inventory counts and audits
- Inspect food storage areas and ensure proper food rotation
- Follow and enforce company cash handling policies
- Prepare bank deposits, bank bags, and change orders
- Maintain business records as per operations manual
- Complete temperature, waste, and cleaning logs
- Record employee and complimentary meals in POS
- Review daily logs and investigate discrepancies
- Submit reports including Weekly Inventory Sales, sales reconciliation, workforce analysis, and sales reports
- Inspect equipment and ensure maintenance schedules are followed
- Review and approve staff work schedules, timesheets, and time-off requests
- Conduct staff meetings and safety trainings
- Communicate store goals and delegate tasks
- Make hiring decisions and oversee performance reviews
- Implement local and national marketing initiatives
- Plan special events and promotions
- Maintain a safe and sanitary environment throughout the store
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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