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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,300.00 - $67,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Dairy Queen (DQ) is a well-established quick-service restaurant franchise with a rich heritage spanning over 75 years. Renowned for its signature Blizzard treats and a variety of classic fast-food offerings, DQ has created lasting positive memories for millions of customers worldwide. As a brand that emphasizes delighting its fans through exceptional food and service, DQ continues to stand out in the quick-service restaurant industry by consistently innovating and enhancing the customer experience. With a strong global presence, Dairy Queen maintains a dedicated focus on quality, customer satisfaction, and community involvement, making it a beloved and trusted choice for families and... Show More
Job Requirements
- Minimum age 18+ years old
- Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness
Job Qualifications
- High school diploma or equivalent
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- Proven track record in management of COGS and labor
- Excellent customer service skills
- Strong employee relation skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously
- Ability to perform under pressure in a high volume restaurant
Job Duties
- Oversee and manage all areas of restaurant and make final decisions on matters of importance
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant’s business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator
- Ensure guest service in all areas meets company standards
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales
- Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes
- Manage restaurant P&L to optimize manageable profit, control COGS, labor, and controllables (semi-fixed expenses)
- Expected to exercise good judgment in decision-making and reporting issues to the Franchisee
- Perform other duties and responsibilities as requested by owner or owner’s appointee
- Manage the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location’s business plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintain a positive working relationship with all restaurant to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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