General Manager

Sachse, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Job Description

Wingstop is a nationally recognized restaurant chain specializing in flavor-forward chicken wings. Known for its commitment to quality and a vibrant brand experience, Wingstop has cultivated a reputation for serving delicious, freshly prepared wings in a dynamic and inviting environment. As a leader in the quick-service restaurant industry, Wingstop emphasizes a culture centered on hospitality, team development, and delivering an exceptional guest experience. The company prides itself on fostering a work atmosphere where employees can grow professionally and contribute meaningfully to the company mission.

The General Manager role at Wingstop is pivotal to maintaining operational excellence and achieving business... Show More

Job Requirements

Minimum of high school diploma or GED required
some college preferred
must be 18 years of age or older
proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly

Job Qualifications

Must be 18 years of age or older
Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
Demonstrated ability in recruiting and selecting team members
Knowledge of Labor Laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is
highly engaged
Passionate about hospitality and serving the guest
Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively

Job Duties

The General Manager provides strategic and tactical leadership for their restaurant
maintain operations and drive results in his/her restaurant, through people development, sales and profit
The General Manager must hire, train and develop team members that share the Wingstop
The General Manager must convey the Wingstop culture to his/her
crew and be a creative team player who is passionate about hard work, about having fun, and
demonstrating sincere dedication to the success of the brand
People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected
Ensure the restaurant environment is safe at all times for both team members and guests
oversee
the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
write and implement or monitor shift leader development and performance plans
ensure performance
plans are written and executed as needed
make all final hire and separation decisions for restaurant and
ensure proper procedures are followed in regards to hiring, promotions and separations
Create team
member schedules to ensure proper staffing levels for expected sale volumes, while taking team member
the culture in the restaurant through respect, recognition and reward
Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate
improvements
have complete understanding of budget and cost trends that impact operations
create a
business plan
perform financial analysis
control cash, property, product and equipment
builds sales,
control labor and food costs
meets all targets set by Operations Leadership
set aggressive goals to drive
Operations Management: Maintain operational standards and requirements in the restaurant
identify
and communicate maintenance problems to the Facilities Department
maintain all facilities to Wingstop’s
company standards
ensure communication is passed across organization from the District Manager to
every team member in the restaurant
Use Company provided tools to coach, mentor and develop team
members to ensure a high performing restaurant team
leverage the support of the Restaurant Support
Center
ensure all risk management issues are in compliance with company standards
Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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