General Manager

Hampton Inn & Suites Charlotte-Arrowood, located at 9110 Southern Pine Blvd., Charlotte, NC 28273, is part of the prestigious Maya Hotels family, a renowned hospitality group dedicated to excellence and outstanding guest experiences. Maya Hotels represents several well-known hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diverse portfolio places Maya Hotels at the forefront of the hospitality industry, marrying operational excellence with exceptional customer service in each property they manage. Known for its welcoming atmosphere and commitment to high standards, Maya Hotels is committed to delivering not only memorable stays for its guests but also rewarding and dynamic career opportunities for its employees.

The General Manager role at Hampton Inn & Suites Charlotte-Arrowood embodies a leadership position critical to ensuring the smooth operation and success of the hotel. This full-time position is designed for a hardworking, customer-focused individual who passionately leads teams to deliver operational excellence while nurturing a strong team culture. As the face of the hotel, the General Manager will be instrumental in maximizing financial performance, enhancing guest satisfaction, and strategically driving business growth. This role demands expertise in managing all aspects of hotel operations, including financial forecasting, marketing strategy, team development, and regulatory compliance.

This leadership career opportunity includes competitive salary packages complemented by performance-based bonuses, reflecting the importance of the role within the organization. Maya Hotels not only offers a rewarding pay structure but also provides comprehensive benefits such as medical, dental, and vision insurance, life insurance options, retirement savings plans including 401K with employer contribution, paid time off, and employee perks like referral programs and hotel discounts.

Key responsibilities for the successful candidate include preparing and managing annual budgets and sales plans, implementing financial strategies to maximize profitability, and utilizing distribution channels and technologies to boost market share. The role emphasizes the importance of team development through engagement programs, succession planning, mentoring, coaching, and monitoring performance. The General Manager will uphold brand standards and continuously strive to improve guest satisfaction scores through active engagement and feedback collection.

Operational responsibilities extend to ensuring a safe and secure environment for guests and staff, representing the hotel in the local community, and leading initiatives that promote sustainability and environmental responsibility. The ideal candidate will possess strong leadership skills, proven financial acumen, and a passion for elevating guest experiences while maintaining high service standards.

The General Manager position demands flexibility, with work schedules that may include evenings, weekends, and holidays to meet the evolving needs of the hospitality industry. Maya Hotels encourages candidates with at least 3 years of hotel management experience, preferably within Hilton, IHG, or Marriott brands, and a bachelor’s degree in hospitality management, business, or related fields to apply. This is an excellent opportunity for motivated professionals looking to advance their careers within a supportive, growth-oriented environment that values diversity and inclusion.