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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,600.00 - $71,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
employee perks
Job Description
Hampton Inn & Suites Charlotte-Arrowood, located at 9110 Southern Pine Blvd., Charlotte, NC 28273, is part of the prestigious Maya Hotels family, a renowned hospitality group dedicated to excellence and outstanding guest experiences. Maya Hotels represents several well-known hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diverse portfolio places Maya Hotels at the forefront of the hospitality industry, marrying operational excellence with exceptional customer service in each property they manage. Known for its welcoming atmosphere and commitment to high standards, Maya Hotels is committed to delivering not only memorable... Show More
Job Requirements
- Bachelor's degree in hospitality management, business, or a related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
- Ability to stand and walk for extended periods during hotel inspections and guest interactions
- Ability to lift and carry up to 25 lbs occasionally
- Frequent bending, reaching, and handling office equipment
- Comfortable working in a fast-paced hospitality environment with changing demands
Job Qualifications
- Bachelor's degree in hospitality management, business, or a related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue
- Utilize financial data to maximize profitability and return on investment
- Leverage distribution channels and technology to enhance market share and revenue
- Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position
- Develop team member engagement programs aligned with brand service behaviors
- Implement and monitor succession planning to ensure strong future leadership
- Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance
- Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies
- Lead by example and demonstrate Maya Hotels' core values
- Maintain compliance with brand standards, hallmarks, and license agreements
- Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations
- Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty
- Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies
- Act as a public relations representative, raising awareness of the hotel and brand in the local community
- Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint
- Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals
- Lead the hotel’s recycling and sustainability efforts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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