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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Leadership training provided
Job Description
Tasty Chick'n is a dynamic and rapidly growing restaurant brand known for its commitment to quality, customer satisfaction, and operational excellence. As a prominent player in the fast-casual dining industry, Tasty Chick'n prides itself on delivering delicious, high-quality chicken dishes in a welcoming and inclusive environment. The company operates a network of restaurants that prioritize customer experience, employee development, and sustainable business practices to maintain a strong presence in the competitive foodservice market.
Tasty Chick'n restaurants are strategically located to serve a diverse clientele, offering innovative menu options that cater to various tastes and preferences. The brand's mission... Show More
Tasty Chick'n restaurants are strategically located to serve a diverse clientele, offering innovative menu options that cater to various tastes and preferences. The brand's mission... Show More
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe Certification is required
- Minimum of four years' experience in restaurant operations or a related field in a supervisory or management role
- Proficiency in Microsoft Office Suite
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Prior experience with inventory management and supply chain operations
- Familiarity with point-of-sale (POS) systems and restaurant management software
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe Certification
- Additional certifications in food safety, customer service, or leadership training are highly desirable
- Minimum of four years' experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees
- Strong understanding of restaurant financials, including budgeting, forecasting, and cost control practices
- Prior experience with inventory management and supply chain operations
- Familiarity with point-of-sale (POS) systems and restaurant management software
- Commitment to continuous personal and professional development
- Participation in industry-related professional organizations or networking groups
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Prior experience leading teams through change initiatives
- Proven ability to create a positive work environment that fosters teamwork, communication, and employee engagement
- Effective time management skills
- Strong communication abilities
- Customer-focused mindset
- Talent development expertise
- Execution excellence
- Recognition and coaching skills
- Problem-solving aptitude
- Adaptability
- Financial acumen
- Leadership integrity
- Typing and computer keyboard skills
- Verbal and written communication
- Ability to retrieve, compile, verify, and analyze information
- Public speaking and group presentation skills
- Record keeping and organizational skills
- Basic mathematical knowledge
Job Duties
- Demonstrate Tasty Chick'n's guiding values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
- Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
- Execute the Performance Management process consistently to set employees up for success and maintain accountability
- Reinforce and uphold the "Open Door" policy, fostering a culture of trust and transparency among all employees
- Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
- Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
- Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
- Develop and manage a schedule that ensures all operational periods are adequately covered
- Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
- Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
- Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
- Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
- Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
- Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
- Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
- Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
- Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
- Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
- Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
- Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
- Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
- Share best practices with the team and across the Area to promote operational excellence
- Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
- Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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