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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,500.00 - $60,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company overseeing a vast portfolio exceeding $15 billion in assets, encompassing over 400 hotels across North America, Europe, the Caribbean, and Latin America. With three decades of expertise and innovation in the hospitality industry, Highgate is recognized for its ability to guide properties through all phases of the property cycle, including planning, development, recapitalization, and disposition. The company's proficiency extends to managing a diversified portfolio of bespoke lifestyle hotel brands, long-established legacy brands, and independent hotels and resorts, all characterized by contemporary programming and advanced digital capabilities. Highgate leverages... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 6 years progressive experience in hotel management or related field
- effective communication skills both verbal and written
- ability to maintain a friendly and professional demeanor
- ability to multitask and prioritize
- ability to handle and resolve problems effectively
- knowledge of hotel operations and standards
- willingness to participate in management on duty (M.O.D.) coverage
- ability to maintain confidentiality
- ability to adhere to company policies and procedures
- must be able to attend all required meetings and training sessions
- capable of working flexible hours based on hotel needs
- strong leadership and interpersonal skills
- commitment to guest satisfaction and employee development
- must be able to perform light physical work occasionally
- consistent personal appearance and grooming standards
- compliance with safety regulations and operational standards
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree with 4 to 5 years related experience
- or a 2-year college degree with 5 to 6 years related experience
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all levels of employees and guests
- effective listening and clarifying skills to address concerns
- ability to multitask and prioritize departmental functions
- approach all encounters in an attentive, friendly, courteous and service-oriented manner
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance according to scheduling needs
- uphold high standards of personal appearance and grooming including wearing nametags
- comply with safety and operational standards to encourage safe and efficient hotel operations
- effective problem-solving skills including anticipating and preventing issues
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- conduct weekly staff meetings including weekly training sessions presented by managers and self
- meet all financial review dates and corporate directed programs in a timely fashion
- hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
- ensure all department heads maintain budgeted productivity levels and standard accounting procedures
- develop managers for future advancement through competency and corporate sponsored training programs
- conduct daily HHBR meetings focusing on prospecting and existing account calls and their potential business results
- play a pivotal role in hotel sales efforts including client meetings and hosting events
- participate in required M.O.D. coverage as scheduled
- maintain direct contact with and monitor management trainees
- oversee and assist in hotel budget process
- ensure training in service standards using standard training procedures
- assist in creating a positive team-oriented environment focusing on guest and employee development
- inspect rooms regularly with Housekeeping Manager and Property Engineer
- ensure complete processing of invoices daily
- ensure all appropriate financial documents are received by Corporate Office monthly
- maintain cleanliness and maintenance of physical property through inspections and preventive maintenance programs
- ensure employees are attentive, friendly, courteous and efficient in interactions
- forecast monthly hotel financial position by estimating revenues and expenses
- prepare and conduct management interviews and ensure compliance with hiring procedures
- interview prospective final candidates for management positions
- perform executive committee members performance appraisals and ensure compliance with standards
- motivate, coach, counsel and discipline management personnel
- perform other duties as requested by Vice President or Regional Director of Operations
- ensure fair and equitable treatment of all employees
- meet clients and potential clients touring the property to assist sales effort
- be present in public areas during peak times to greet guests and offer assistance
- ensure procedures for hotel safe security and monthly audits are followed
- conduct monthly credit meetings and actively participate in credit and collection policies
- complete required corporate training modules and become certified to train others
- ensure all scheduled meetings take place on the property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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