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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,300.00 - $67,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. As the pioneer of the adventure park concept, Urban Air has established itself as the largest operator in the location-based entertainment industry worldwide. Their mission centers on empowering children to have fun and aim higher, encouraging them to achieve goals they never thought possible. Urban Air creates safe, innovative, and engaging entertainment experiences for families, making it a go-to destination for fun and adventure. The company prides itself on fostering a fun, safe, and positive culture not only for its guests but also for its... Show More
Job Requirements
- Education and experience in hospitality industry
- Minimum 3 years of facility operations and management experience
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office applications
- Ability to maintain professional conduct and grooming
- Flexible and adaptable to dynamic business environments
- Strong decision-making and problem-solving abilities
- Commitment to exceptional customer service
- Ability to manage budgets and financial reports
- Experience in marketing strategy execution
- Ability to work within labor budget constraints
- Passion for maintaining a fun and safe environment
- Ability to inspire and motivate a diverse team
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgement in decision-making
- Experience in hospitality required including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management required
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, with a positive attitude
- Intermediate computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills including clear and concise written and verbal communication
- Ability to establish working relationships with employees, management, and vendors
- Ability to maintain and project professionalism internally and externally at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach and able to adapt readily to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity in thought, ethnicity, gender, etc.
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards
- Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems which ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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