General Manager

Terrell, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,000.00 - $68,800.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

This General Manager position is with a well-established restaurant group known for its commitment to excellence in the fast-food industry. The company operates multiple locations, focusing on delivering quality food, outstanding customer service, and maintaining high operational standards. As part of a reputable franchise network, this employer emphasizes strong leadership, employee development, and adherence to food safety and health regulations. The work environment is fast-paced and dynamic, offering opportunities for career advancement within the restaurant industry through hands-on experience and continuous training.

The General Manager role is a key leadership position responsible for overseeing daily restaurant operations to ensu... Show More

Job Requirements

Minimum of 2 years supervisory experience in a restaurant setting
Must be at least 18 years of age
High school diploma or equivalent, with a bachelors degree in hospitality or business management preferred
Excellent leadership and team management skills
Strong communication and interpersonal skills
Strong problem-solving and decision-making skills
Ability to work in a fast-paced, dynamic environment
Ability to motivate team members and manage performance
Ability to multitask and prioritize effectively
Knowledge of health and safety regulations as required by Wendys International, WKS, and applicable local and state laws
ServSafe certification required
Proficiency with cash handling, smart safe, and POS systems (SBO.net)
Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
Ability to work flexible hours, including weekends and holidays
Access to reliable transportation to report to scheduled shifts, trainings, and meetings
Willingness to work at nearby store locations within the district as needed, based on business demands
Reasonable notice and consideration for distance will be provided

Job Qualifications

Minimum of 2 years supervisory experience in a restaurant setting
High school diploma or equivalent, with a bachelors degree in hospitality or business management preferred
Excellent leadership and team management skills
Strong communication and interpersonal skills
Strong problem-solving and decision-making skills
Ability to work in a fast-paced, dynamic environment
Ability to motivate team members and manage performance
Ability to multitask and prioritize effectively
Knowledge of health and safety regulations as required by Wendys International, WKS, and applicable local and state laws
ServSafe certification required
Proficiency with cash handling, smart safe, and POS systems (SBO.net)
Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
Ability to work flexible hours, including weekends and holidays
Access to reliable transportation to report to scheduled shifts, trainings, and meetings

Job Duties

Lead and manage a team of employees by hiring, training, motivating, and developing staff to ensure the restaurant is operating at its best
Conduct onboarding and orientation for new team members in the companys learning management system (WKS+ and WeLearn)
Conduct performance reviews to assess team performance and provide coaching
Enforce uniform and grooming standards and ensure compliance with workplace conduct policies
Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork
Oversee all aspects of restaurant operations, including scheduling, food ordering, inventory management, ordering, and payroll
Ensure appropriate staffing levels based on sales volumes
Manage restaurant opening and closing procedures, including security protocols
Monitor and ensure compliance with daily walk-throughs, Wendys Critical Checklists, and food safety standards
Conduct internal self-assessments using company tools (TrueView) and ensure compliance with Health Department and Wendys Food Safety Audits
Complete weekly inventory counts and reporting when required or when serving in an acting capacity
Cover workstations and assist during breaks when needed
Maintain high levels of customer service by ensuring all customers are served promptly and with excellence
Ensure customer service and speed of service metrics are achieved as defined by Wendys International and WKS Restaurant Group: Friendliness, Accuracy, Cleanliness, Speed, and Taste
Resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
Manage the restaurants finances, including budgeting, forecasting, and reporting
Meet or exceed sales and profit goals while controlling costs
Understand and analyze P&L statements using the companys reporting system (WKSConnect)
Ensure compliance with all local, state, and federal laws and regulations
Ensure compliance with company timekeeping policies and report any concerns to the supervisor
Maintain records, complete reports, and ensure safety and health standards are met
Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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