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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Urban Air Adventure Parks is a leading name in the indoor adventure park industry, widely recognized as the pioneer and largest operator of adventure parks globally. Based in Dallas, Urban Air has established itself as the premier destination for family entertainment, providing a unique and thrilling experience that encourages kids and families to have fun and strive for greater achievements. The company’s mission centers on creating an environment that promotes joy, excitement, and personal growth, encouraging guests to surpass their limits and enjoy quality time in a safe and innovative setting.
Urban Air operates multiple locations, each thoughtfully desi... Show More
Urban Air operates multiple locations, each thoughtfully desi... Show More
Job Requirements
- 3+ years of experience in facility operations and management
- experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- ability to interact enthusiastically with others
- strong character and good judgment
- professional grooming and conduct
- intermediate computer skills in Microsoft Office
- strong communication skills
- ability to maintain professionalism
- flexible and adaptable to changing business needs
- ability to lead and motivate a team
- ability to develop team members
- ability to hold self accountable for high standards of conduct and professionalism
- appreciation for diversity
- innovative and strategic thinker
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and good judgment in decision-making
- experience in hospitality such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management
- demonstrated ability in developing team members
- demonstrated ability to achieve expected store financial results
- professional, energetic, self-motivated with positive attitude
- intermediate skills in Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct
- adaptability and flexibility
- strong communication skills
- ability to establish working relationships with employees, management, and vendors
- ability to maintain professionalism
- ability to establish and communicate a vision for the park
- flexible and adaptable to business and team needs
- ability to hold oneself accountable for high standards
- appreciation of diversity
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing area leads and certified trainers
- lead and influence managerial staff through effective motivation
- ensure execution of all employee recognition and incentive programs
- maintain a strong community presence through partnerships
- maintain a safe, clean, and secure environment
- oversee all aspects of operation including entertainment, food, beverage, attractions, and property
- continuously improve operational execution through adherence to standards
- provide direction to management team
- promote positive employee relations and uphold operational standards
- assist franchise owners in holding managers accountable
- monitor online reviews for customer experience
- execute marketing strategies to drive sales
- maintain fiscal responsibility and inventory control
- assure proper staffing levels and labor budget
- analyze financial reports and develop action plans to meet budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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