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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $64,300.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Urban Air Adventure Parks is the preeminent indoor adventure park and a market leader in location-based entertainment. This Dallas-based entertainment company is recognized as the pioneer of the adventure park concept and holds the distinction of being the largest adventure park operator globally. Urban Air is dedicated to providing a safe, fun, and engaging environment where kids and families can aim higher and achieve things they never thought possible. Through a dynamic range of attractions and activities, Urban Air serves as a destination not only for entertainment but also for building confidence and fostering growth in its visitors.\n\nUrban Air Lake... Show More
Job Requirements
- Experience in hospitality industry
- Minimum 3 years experience in facility operations and management
- Strong leadership and team development skills
- Ability to manage financial budgets and analyze reports
- Effective communication and interpersonal skills
- Competency in Microsoft Office
- Ability to maintain professionalism and positive attitude
- Ability to adapt to changing business needs
- Commitment to high standards of conduct
- Capability to motivate and mentor staff
- Capacity to hold managers accountable
- Understanding of safety and operational standards
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and good judgment in decision-making
- Experience in hospitality such as Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years experience in Facility Operations and Management
- Demonstrated ability in developing team members
- Demonstrated ability to achieve financial results
- Professional, energetic, self-motivated with a positive attitude
- Intermediate skills in Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct
- Adaptability, flexibility, and enthusiasm
- Strong communication skills
- Ability to establish working relationships with all employees and vendors
- Ability to maintain professionalism
- Ability to establish and communicate a vision
- Flexible in approach
- Accountability for high personal standards
- Appreciation of diversity
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to staff
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers
- Lead and influence managerial staff through effective motivation
- Ensure execution of all employee recognition and incentive programs
- Maintain a strong community presence through partnerships
- Maintain a safe, clean, and secure environment
- Responsible for all aspects of operation including entertainment, food, beverage, attractions, and property
- Continuously improve operational execution through attention to detail
- Provide direction to the management team
- Promote positive employee relations and delegate managerial duties
- Assist franchise owners in holding managers accountable
- Monitor online reviews for guest experience
- Capitalize business opportunities by executing marketing strategies
- Maintain inventory control systems
- Manage staffing levels and labor budget
- Analyze financial reports and develop action plans to meet budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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