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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,100.00 - $69,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Job Description
Hyatt Place Orlando/Lake Buena Vista is a premier hotel that prides itself on delivering exceptional guest experiences through cleanliness and friendly service. Part of the global Hyatt Hotels Corporation, this establishment is located in the vibrant and sought-after area of Orlando, Florida, near Lake Buena Vista, providing guests with convenient access to major attractions like Disney World and Universal Studios. Hyatt Place operates as an upscale, focused-service hotel brand, catering to both business travelers and tourists by offering spacious rooms, modern amenities, and welcoming hospitality. This hotel emphasizes a clean, safe, and well-organized environment combined with warm and personalized guest... Show More
Job Requirements
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
- Must be 18 years of age or older
- Must meet legal age to serve alcoholic beverages at select properties
- Valid driver’s license required
- Must be able to work varied schedule including evenings, nights, weekends, and holidays
- Must be proficient in Windows operating systems and company-approved spreadsheets and word processing
- Must have a positive attitude and willingness to learn
- Must be able to follow established guidelines and procedures
- Must handle stressful and high-pressure situations while maintaining composure
- Must have effective listening and conflict resolution skills
- Must be attentive to detail and able to meet deadlines
- Must have financial skills including basic arithmetic functions
- Must communicate information and ideas clearly in English
- Must lead team members to provide friendly service
- Must be willing to travel as required
- Must maintain professional appearance according to uniform standards
Job Qualifications
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations while maintaining composure
- Effective listening and conflict resolution skills
- Competent in financial understanding and basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems and company-approved spreadsheets and word processing
- Clear verbal and written communication skills
- Leadership in providing friendly service with a smile
- Legal age to serve alcoholic beverages at applicable properties
- Valid driver's license
- Basic market knowledge
- Minimum age of 18
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive hospitality industry experience including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Use relevant technology effectively for the role
- Answer incoming calls with friendly service and approved greetings
- Keep all workspaces clean and organized both front and back of house
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while cleaning
- Complete all operational checklists on time and with 100 percent accuracy
- Ensure shift handover reports are accurate and timely
- Maintain a clean and flawless uniform and be well-groomed according to standards
- Communicate clearly and professionally with team members
- Demonstrate a willingness to stretch beyond traditional roles to meet business and guest needs
- Work collaboratively to create a welcoming environment and positive workplace
- Conduct daily supervision walks including guest rooms and public spaces
- Verify all rooms meet cleanliness standards daily
- Onboard new team members following checklist processes
- Ensure daily summary and night audit processes are completed as per policy
- Start and complete shift handover reports
- Upload required daily reports to the management platform
- Oversee adherence to brand quality assurance standards
- Conduct self-audits and make corrections as needed
- Enforce uniform and greeting standards among team members
- Certify fire and life safety inspections are current
- Confirm preventive maintenance tasks are performed and checked
- Monitor adherence to established team member work schedules
- Foster a culture of learning and safety
- Ensure staff training and development
- Provide daily constructive feedback with positivity
- Review team member time clock punches daily
- Manage purchase order and invoice processes properly
- Keep storage areas clean and follow inventory programs diligently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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