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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,700.00 - $69,700.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Urban Air Adventure Parks is the leading indoor adventure park operator and a pioneer in the adventure park industry. Headquartered in Dallas, Texas, Urban Air has grown to become the largest adventure park company worldwide, known for providing unique, fun, and safe entertainment experiences for families and children. Their mission centers on helping kids have fun and encouraging them to aim higher by conquering challenges they never believed possible. Urban Air prides itself on offering a dynamic, engaging environment that fosters both enjoyment and growth for guests and employees alike.
Urban Air Frisco is seeking a General Manager ... Show More
Urban Air Frisco is seeking a General Manager ... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 3 years of management experience in hospitality or entertainment sector
- Proven track record in facility operations management
- Ability to lead and motivate diverse teams
- Strong decision-making and problem-solving skills
- Proficiency in Microsoft Office including Excel and PowerPoint
- Excellent communication skills
- Must be professional and maintain consistent grooming standards
- Ability to manage budgets and financial reports
- Commitment to maintaining a safe and secure environment
- Flexibility to adapt to changing business needs
- Valid work authorization
- Ability to work weekends, evenings, and holidays as needed
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and good judgment in decision-making
- Experience in hospitality including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management
- Demonstrated ability in developing team members
- Demonstrated ability to achieve expected store financial results
- Professional, energetic, self-motivated with a positive attitude
- Intermediate computer skills including Microsoft Office
- Professional grooming and conduct
- Adaptability and enthusiasm for the business
- Strong communication skills, both written and verbal
- Ability to establish working relationships with employees, management, and vendors
- Ability to maintain and project professionalism
- Ability to establish and communicate a vision for the park
- Flexible and adaptable to team and business needs
- Accountability for high personal standards of conduct and professionalism
- Appreciation of diversity
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties
- Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- Monitor online reviews to ensure guests' standards are met or improved
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
- Assure staffing levels and management coverage to maximize customer experience while maintaining labor budget
- Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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