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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,300.00 - $87,200.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee wellness programs
Job Description
University of the Pacific, located in Stockton, California, is a prestigious private university known for its commitment to academic excellence, community engagement, and innovative programs. Founded in 1851, it holds the distinction of being California's first university, offering a broad range of undergraduate and graduate programs across various disciplines. The University emphasizes experiential learning, diversity, and inclusiveness, providing students with valuable real-world experiences alongside rigorous academic coursework. With a vibrant campus life and robust community connections, the university fosters growth, leadership, and a commitment to service among its students and faculty.
The University of the Pacific is launching an... Show More
The University of the Pacific is launching an... Show More
Job Requirements
- Bachelor's degree
- Five years of experience as General Manager or senior operations leader in boutique or luxury hotel or high-end hospitality setting
- Three years of experience in budgeting, forecasting, marketing, or financial reporting
- Valid driver's license and ability to meet university fleet requirements
- Ability to perform physical tasks including occasional lifting up to 25 pounds
- Ability to work primarily in an office environment with extended sitting and computer use
- Commitment to UV policy, background screening, and misconduct disclosure
- Demonstrated commitment to diversity, equity, and inclusion
Job Qualifications
- Bachelor's degree
- Five years of experience as General Manager or senior operations leader in boutique, luxury hotel or high-end hospitality setting
- Three years of experience in budgeting, forecasting, marketing, or financial reporting
- Bachelor's degree in hospitality, business, or hotel management preferred
- Master's degree preferred
- Familiarity with PMS/reservation systems like Cloudbeds or Little Hotelier preferred
- Proven success in delivering exceptional guest service in a mission-driven environment
- Strong business acumen in budgeting, forecasting, marketing, and financial reporting
- Deep appreciation for higher education and alumni relations
- Creative thinker with a service-first mindset
- Experience launching or managing new hospitality ventures
- Hands-on, collaborative, and approachable leadership style
- Excellent interpersonal, communication, and organizational skills
- Experience in group sales or partnership development
- Experience working with students, interns, or in educational settings
- Demonstrated success in innovative and visionary leadership
- Passion for mentoring and professional development of young adults
- Experience and sensitivity in working with diverse backgrounds and cultures
- Demonstrated experience in advancing social justice, equity, and inclusion
- Ability to integrate culturally responsive practices and knowledge
Job Duties
- Define and manage all daily operations including reservations, marketing, front desk, housekeeping, entertainment, food and beverage, and facilities
- Design and implement performance standards to ensure service excellence
- Manage budgets, forecasting, vendor contracts, compliance, and reporting
- Hire, train, supervise and motivate staff including students
- Serve as a hands-on leader engaged in daily operations and guest experiences
- Ensure compliance with health, safety, and hygiene standards
- Coordinate and collaborate with campus stakeholders
- Serve as primary ambassador ensuring a welcoming and personalized guest experience
- Implement feedback loops and continuous improvement processes
- Collaborate with marketing and advancement to uphold branding and engagement
- Maintain knowledge of local area and services to enhance guest offerings
- Partner with Admissions for prospective student/family experiences
- Collaborate with University Advancement for alumni and donor events
- Coordinate with Events and Athletics for campus visitors and dignitaries
- Mentor and supervise student interns and part-time employees
- Align work experiences with Hospitality Management curriculum
- Support experiential learning modules and capstone projects
- Oversee scheduling and service of small events such as private dinners and wedding receptions
- Ensure exceptional service quality and facility readiness for events
- Coordinate with campus scheduling systems
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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