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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $79,000.00 - $91,750.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee Referral Program
bonus program
Merit Increase
Paid vacation
Flex Days
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Job Description
MHG Hotels LLC is a prominent player in the hospitality industry, operating a diverse portfolio of hotels committed to delivering exceptional guest experiences. With a reputation for quality service and operational excellence, MHG Hotels LLC strives to create welcoming environments where every guest feels valued and cared for. Recognized for fostering an inclusive workplace, the company actively seeks to attract and retain talented professionals who share a passion for hospitality and dedication to guest satisfaction. The firm supports a culture of integrity, respect, and continuous improvement, making it a leading name in hotel management and operations.
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Job Requirements
- Professional demeanor and warm, welcoming personality
- Ability to engage and connect easily with others
- Genuine care and compassion
- Strong problem-solving skills
- Ability to drive revenue, profitability, and guest satisfaction
- Effective communicator skilled at delivering the right message at the right time
- Comfortable interacting with diverse individuals and organizational levels
- Ability to speak clearly, tactfully and professionally
- Availability to work days, nights, weekends, and holidays
- Clean professional appearance
- Physical ability to stand, walk, and sit for extended periods
- Ability to read and visually verify information
- Manual dexterity to manipulate objects of varying size and weight
- Ability to move and lift objects under 25 pounds without assistance
- Hospitality degree preferred
Job Qualifications
- Hotel management experience
- Hospitality degree preferred
- Proven leadership skills
- Strong financial acumen
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and service recovery
- Experience managing budgets and meeting revenue goals
- Ability to develop and implement strategic plans
- Knowledge of health, fire, and safety regulations
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Be responsible for all aspects of hotel operations, day-to-day staff management, and guests
- Ensure compliance with SOP’s, policies, procedures, and service standards
- Handle guest complaints and oversee service recovery process
- Manage budget and ensure revenue and guest satisfaction goals are met
- Ensure all decisions are in the best interests of the hotel and ownership company
- Develop short and long-term strategic goals for performance improvement
- Understand P&L statements and react with impactful strategies
- Meet all report deadlines daily, weekly, and at month end
- Work closely with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue
- Oversee and manage all departments and work closely with department heads daily
- Be responsible for occupational health, fire, and life safety
- Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example
- Advocate sound financial/business decisions to achieve goals and maximize revenue and profitability
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model to demonstrate appropriate behaviors
- Strive to improve service performance
- Communicate clear and consistent messages regarding processes throughout all departments
- Develop specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
- Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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