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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Stock options
Health savings account
Dental Insurance
Health Insurance
Paid Time Off
AD&D insurance
Vision Insurance
Flexible spending account
Job Description
Landing is a pioneering company that has transformed the apartment renting experience since its inception in 2019. As an innovative leader in the real estate and property management industry, Landing introduced the first flexible living model that caters to the evolving needs of modern renters. Their unique membership program grants consumers seamless access to a vast network of apartments spanning over 35 markets across the United States, effectively eliminating traditional hassles such as deposits and complex leasing paperwork. This forward-thinking approach to apartment living offers unparalleled convenience and flexibility, making Landing a disruptive force in the housing market.
Located i... Show More
Located i... Show More
Job Requirements
- In-market position
- 1+ years of management experience
- Excellent interpersonal skills
- Customer service orientation
- Ability to thrive in high-growth startup environments
- Strong organizational skills
- Proactive ownership style
- Ability to multitask and build processes
- Availability for irregular working hours including weekends and holidays
Job Qualifications
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Ability to develop credibility at all levels of the organization
- Obsession with customer experience and satisfaction
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities
- Ability to work independently and drive results with minimal supervision
- Hands-on mentality to jump in and get things done
Job Duties
- Manage short-term reservations, coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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