General Manager

Urban Air Adventure Parks is a leading indoor adventure park operator known for its innovative location-based entertainment that engages families and kids in fun, active experiences. Based in Dallas, Urban Air has established itself as the largest adventure park operator globally, pioneering the concept of indoor adventure parks. The company is dedicated to helping kids explore, have fun and aim higher by achieving goals they may not have thought possible. With a strong commitment to customer satisfaction and operational excellence, Urban Air provides family-friendly environments filled with attractions including trampolines, obstacle courses, climbing walls, and more.

Urban Air is currently seeking a General Manager to take on a pivotal leadership role at one of its locations. This General Manager position is a full-time role focused on motivating staff, driving operational success, and maintaining the signature fun and safe culture that Urban Air is known for. The General Manager will be responsible for setting a vision, implementing operational standards and initiatives, and creating a positive atmosphere for both guests and employees. This leadership role requires outstanding interpersonal skills, a strong financial acumen, and the ability to cultivate a high-performing team environment.

The ideal candidate will lead by example to inspire managerial and front-line staff, providing mentorship and training that supports professional development. This position involves managing all facets of the facility’s operations, including maintaining safe and clean conditions, overseeing entertainment and food and beverage components, and meeting financial goals through disciplined cost control and sales growth strategies. The General Manager is also expected to sustain a strong community presence by partnering with local organizations and monitoring guest feedback to continuously enhance the visitor experience.

With a background in hospitality and facility operations, the successful candidate will demonstrate a track record of achieving financial targets, motivating diverse teams, and excelling in guest service delivery. The role demands adaptability, strategic thinking, and excellent communication skills to navigate the dynamic environment of an adventure park. Urban Air offers a stimulating workplace where leadership is valued, and employees can influence significant outcomes in guest satisfaction and business performance. The General Manager will play a crucial role in supporting the company’s mission to provide unparalleled entertainment experiences that combine fun, safety, and inspiration for children and families alike.

This position at Urban Air Gilbert reflects the company’s status as an equal opportunity employer committed to diversity and inclusion. It is suited for a vibrant professional ready to take on the operational challenges of a fast-paced entertainment venue while fostering an engaging, supportive culture for staff and guests. If you are passionate about hospitality, leadership, and creating memorable experiences, this General Manager role offers a promising career opportunity in one of the most exciting segments of the entertainment industry.