General Manager

Abilene, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

flexible schedule

Job Description

Papa John's is a renowned international pizza delivery franchise known for its commitment to high-quality ingredients and exceptional customer service. Established in 1984, Papa John's has grown into one of the largest pizza chains in the United States and worldwide, with a strong emphasis on customer satisfaction, innovative marketing, and community engagement. As a company that prides itself on quality, innovation, and leadership, Papa John's continues to expand its footprint while maintaining a strong focus on operational excellence and customer experience within every location. The corporate culture encourages self-sufficient leadership, accountability, teamwork, and a customer-first mentality to ensure the brand... Show More

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work long hours including nights, weekends, and emergencies
ability to perform duties of all restaurant positions including pizza delivery
ability to manage with no supervision
ability to work with phones, computers, fax machines and copiers
able to lift and move up to 50 pounds frequently
able to lift and move over 51 pounds occasionally
ability to stand for prolonged periods
work in noisy and varying temperature environments
comply with federal, state, and local laws
must be able to maintain safety and security standards
willingness to work flexible and unscheduled hours
bilingual in certain markets

Job Qualifications

High school diploma or GED
stable employment history
two years of successful restaurant management preferred
supervision experience with salary progression
strong critical thinking skills
customer-focused mindset
ability to develop and motivate team members
flexibility and adaptability
initiative and proactive work ethic
leadership ability
strong execution and organizational skills
basic accounting and financial management skills
cash management experience

Job Duties

Provide quality products to customers by ensuring product quality standards are met
respond professionally and promptly to customer concerns and issues
solicit and utilize customer feedback to improve operations
communicate, train, and promote quality standards to team members
recruit customer-focused team members and maintain adequate staffing levels
orient and train team members to exceed customer expectations
ensure compliance with uniform and appearance standards
establish and communicate performance expectations and conduct performance reviews
document performance issues and take disciplinary action as needed
coach and develop team members to be customer-focused
manage sales goals against budget and prior year
provide prompt and friendly customer service
build check averages through team training on products and sales execution
seek additional sales through creative marketing and community presence
manage profit goals against budget and prior year
ensure food, labor, and controllable costs stay within budget
correct budget deviations using the PROFIT System
develop and implement plans to resolve unfavorable trends and enhance profits
execute administrative and cash management tasks
plan and manage inventory levels using computerized inventory system
ensure restaurant cleanliness, fully equipped status, and operational equipment
maintain safety and security standards and oversee maintenance and repairs

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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