General Manager

Atlanta, GA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health savings account

Dental Insurance

Disability insurance

401(k) matching

Tuition Reimbursement

Vision Insurance

Parental leave

Life insurance

Health Insurance

Paid parental leave

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States, known for its rapid growth and extensive reach. The company operates a unique portfolio of full-service and focused hotels across major cities, offering a diverse range of accommodations through owned, managed, and franchised properties. With over 1,000 locations spread across eight countries, Sonesta stands out as a prominent hospitality leader driven by the human side of hospitality. Sonesta prioritizes delivering exceptional service with passion, fostering loyalty with purpose, and creating meaningful guest experiences that resonate on a personal level. Their commitment to quality, value, and unforgettable hospitality... Show More

Job Requirements

Bachelor's degree in Hotel Administration, Business Administration or related field preferred
three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including budgeting and profit/loss analysis
problem solving, reasoning, motivating, organizational, and training abilities
ability to prioritize and organize work assignments
experience with Microsoft Office and Opera systems preferred
ability to travel including some overnight travel
valid driver’s license
frequently standing up, bending, climbing, kneeling, and moving about the facility
exposed to commercial cleaning chemicals
carrying, lifting or pulling items weighing up to 50 pounds
frequently handling objects and equipment
required to work mornings, evenings, weekends, and holidays

Job Qualifications

Bachelor's degree in Hotel Administration, Business Administration or related field preferred
three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including budgeting and profit/loss analysis
problem solving, reasoning, motivating, organizational, and training abilities
ability to prioritize and organize work assignments
experience with Microsoft Office and Opera systems preferred
ability to travel including some overnight travel
valid driver’s license

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
Create processes and procedures to ensure the hotel is properly supplied with guest amenities, food and beverage outlets meet guest expectations, and the hotel is well-maintained and clean
Manage the direct sales activities of the hotel in partnership with the Regional Sales Director and Global Sales Office
Directly supervise the Director of Sales and create and execute the hotel’s sales and marketing plan
Manage seasonal demand strategy with the Regional Revenue Manager regarding room pricing and length of stay
Work with property management and reservation systems to maximize revenue
Regularly sell hotel rooms through direct client contact
Establish and implement service recovery guidelines to ensure guest satisfaction
Respond promptly and professionally to guest complaints
Manage the Sonesta ES Suites brand positioning and marketing programs
Supervise the operations manager overseeing front office, housekeeping, and food and beverage
Supervise the maintenance manager managing the physical plant’s condition and preventive maintenance
Attend social events to represent hotel management and prospect sales leads
Lead the development, implementation, and monitoring of capital and operational budgets
Collaborate with finance to identify and communicate financial variances and conditions
Ensure proper financial processes with the General Ledger Accountant
Manage physical building and facility condition in partnership with the National Engineering and Facilities Operations Manager
Oversee human resources and benefits programs, including recruiting, onboarding, training, performance management, and offboarding
Manage IT hardware and software use and maintenance
Oversee procurement and purchasing processes to leverage spending efficiencies
Enforce hotel standards, policies, and procedures
Act as manager on duty when required
Ensure compliance with all health, safety, and alcohol regulations
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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