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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,200.00 - $73,600.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Residence Inn Richmond located at 2121 Dickens Rd, Richmond, VA 23230, is part of the Select Service Division renowned for providing exceptional lodging and guest services. This establishment is committed to achieving hotel profitability through effective revenue generation, cost control, guest satisfaction, and employee development while adhering to high standards of integrity. Residence Inn Richmond offers a welcoming and efficient environment where guests enjoy premium accommodations and personalized service. The hotel is dedicated to maintaining cleanliness, operational excellence, and delivering memorable guest experiences in a competitive market.
The General Manager at Residence Inn Richmond holds a pivotal leadership role re... Show More
The General Manager at Residence Inn Richmond holds a pivotal leadership role re... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with a service-oriented attitude
- Attend all required meetings and trainings
- Participate in M.O.D coverage as required
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations to ensure safe and efficient operations
- Effective problem handling including anticipating and solving issues
- Ability to understand and evaluate complex information from various sources
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years of related experience
- or a 2-year college degree and 5 to 6 years of related experience
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Strong problem-solving and decision-making skills
- Demonstrated leadership and team development capabilities
- Knowledge of hotel operations, budgeting, and sales strategies
- Ability to maintain confidentiality
- Compliance with company policies and standards
- Effective listening and interpersonal skills
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions using Highgate Hotel standards
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold a monthly financial review with all department managers
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers through competency and corporate training programs
- Collaborate with the Director of Sales to conduct daily HHBR meetings focusing on prospecting and sales efforts
- Engage in hotel sales activities including client calls, hosting events, and client meetings
- Participate in required M.O.D. coverage as scheduled
- Monitor the development of management trainees
- Adhere to Highgate Hotel policies and train new managers
- Assist in the hotel budget process
- Ensure training in service standards and compliance across departments
- Foster a positive team-oriented environment focused on guests
- Perform regular room inspections with housekeeping and engineering
- Oversee daily processing of invoices
- Ensure timely submission of financial documents to corporate
- Maintain cleanliness and property maintenance through inspections
- Ensure employees are attentive and courteous to guests and staff
- Forecast the hotel’s monthly financial position and reforecast as necessary
- Conduct management interviews and follow hiring procedures
- Interview final candidates for management positions
- Perform performance appraisals and ensure compliance among managers
- Motivate and counsel management personnel
- Perform other duties as requested by senior management
- Ensure equitable treatment of all employees
- Meet clients on-site to assist sales efforts
- Be present in public areas during peak times to greet guests
- Ensure safe handling and audits of the hotel safe
- Conduct monthly credit meetings and enforce credit policies
- Complete required corporate training modules
- Ensure scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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