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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,200.00 - $70,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The hiring establishment is a full-service hotel committed to providing exceptional hospitality and creating memorable experiences for its guests. This hotel operates multiple departments including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering, all dedicated to delivering outstanding service and maintaining high standards. The hotel serves both leisure and business travelers, offering a welcoming atmosphere and community engagement that fosters positive relationships locally and enhances the guest experience. As a key player in the hospitality sector, this hotel prides itself on blending traditional hospitality values with innovative service techniques to ensure every guest feels valued and... Show More
Job Requirements
- College degree and five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Computer skills required experience with hotel information systems preferred
- Construction experience recommended however not required
Job Qualifications
- College degree in hospitality management or related field preferred
- Five years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Complete understanding of NOI profitability and budget goals
- Experience with hotel information systems preferred
- Leadership and team management skills
- Knowledge of hospitality trends and guest service quality standards
Job Duties
- Develop a culture forward atmosphere for the enjoyment of guests and team members alike
- Focus on experiential hospitality implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
- Champion continued development motivation training and education of team members to achieve their personal goals and growth
- Lead by example and have a roll up your sleeves get the job done as a team mentality
- Be a passionate storyteller becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
- Keep abreast of the competition local events and hospitality trends
- Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
- Establish consistent operating procedures and ensure they are consistently followed
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
- Responsible for all property based human resources and accounting functions including monthly forecasting and reporting inventory cash flow and annual budget writing
- Assist in the development of the annual marketing plan and budget by developing strategies to increase occupancy and revenue
- Participate in weekly revenue management and sales strategies calls
- Conduct daily stand-up meetings with management staff to ensure employees are informed
- Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Responsible for guest service scores review the scores with the staff site areas for improvement and create incentives for hotel staff
- Handle guest feedback and special requests resolve any guest issue and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude and staying calm and patient in all situations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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