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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Johnson Hospitality is a reputable hotel management company known for its commitment to delivering exceptional guest experiences and operational excellence. With a portfolio of hotels that emphasize quality service, they focus on creating comfortable, enjoyable stays for all guests while maintaining high standards in hotel management and hospitality operations. Johnson Hospitality takes pride in fostering a supportive work environment that encourages professional growth and teamwork amongst its employees. This company prioritizes both guest satisfaction and operational profitability, striving to meet or exceed budget expectations through diligent financial management and thoughtful service design. Employing innovative strategies and proven operational frameworks, Johnson... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- minimum 5 years of hotel management experience
- proven experience managing budgets and financial reports
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to multitask and handle high-pressure environments
- strong problem-solving and decision-making capabilities
- knowledge of hotel revenue management and marketing strategies
- proficiency in hotel management software and Microsoft Office
- physical ability to perform job duties including lifting up to 50 pounds
- availability to work flexible hours
- strong commitment to guest satisfaction
- ability to train and develop employees
- familiarity with safety and security protocols
Job Qualifications
- Bachelor's degree in hospitality management or related field
- extensive experience in hotel operations
- proven track record of meeting or exceeding budget expectations
- expertise in guest service management
- knowledge of financial analysis and profit and loss statements
- strong leadership and motivational skills
- experience in staff training and development
- excellent communication and negotiation skills
- ability to oversee marketing plans and sales initiatives
- familiarity with industry quality assurance standards
- capability to maintain safety and security procedures
- ability to handle guest recovery using the L.E.A.R.N model
Job Duties
- Develop, administer, and control the hotel revenue and expense budgets
- analyze profit and loss and general ledger statements
- submit P&L variance reports in a timely manner
- review and approve the hotel payroll
- review and approve transmittals and other front office paperwork and reports
- authorize direct bill accounts and monitor the administration of accounts receivable
- handle certain top and target accounts
- participate in joint sales calls
- provide direction, input, and approve the hotel marketing plan
- follow up as needed on the marketing plan
- review top and target accounts and weekly call reports with sales staff
- review room inventory management to ensure maximization of room revenue
- monitor negotiated rates
- ensure proper selection, training, counseling, and motivation of hourly employees
- hire, train, counsel, and motivate the management team
- ensure proper administration of benefits programs to all hotel employees
- review all hourly personnel performance appraisals
- conduct all management performance appraisals
- review all hourly employee disciplinary procedures and documentation
- follow positive discipline steps to correct performance deficiencies
- ensure an employee attitude of attentiveness and anticipation of guest needs
- ensure proper delivery of guest special requests
- use the L.E.A.R.N model for all guest recovery incidents
- always have a friendly and welcoming demeanor when interacting with guests
- meet with and solicit comments from guests regularly
- monitor results of guest satisfaction surveys
- respond and follow up on all written guest complaints
- inspect guest rooms on a spot-check basis for cleanliness and proper suite care
- develop and maintain hotel programs to ensure quality assurance criteria are met
- complete written reports on property status after QA inspection
- complete and submit all forms for capital improvements
- ensure all employees are trained for emergencies
- ensure a viable key control program and proper cash control procedures
- ensure security and safety needs of employees, property, and guests are met
- maintain an active and visible position in the local community and industry
- develop and maintain rapport with competitor hotels, convention and visitors bureau, chamber of commerce, lead sources, and clients
- participate in community activities, employee functions, and guest events
- attend brand business and marketing council meetings
- conduct regular staff and sales meetings
- respond to corporate/ownership requests and follow up regularly
- evaluate and respond to annual employee engagement survey results
- perform all other tasks and assignments as requested by the manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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