General Manager

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Job Description

The hiring company is a dynamic multi-concept hospitality venue that seamlessly integrates entertainment, casual dining, and high-end culinary experiences. This unique establishment hosts three distinct concepts under one roof: Big Bob's Bowling, which offers an engaging and fun-filled bowling experience; Smoko Loco, a casual food service outlet with a vibrant atmosphere; and Glory Roll Sushi Bar, a high-end dining destination specializing in sushi and sophisticated beverage offerings. The venue is committed to delivering exceptional guest experiences by balancing entertainment, quality cuisine, and superior service in a cohesive environment.

The company prides itself on maintaining high standards for service, operationa... Show More

Job Requirements

Bachelor’s degree in hospitality, business administration, or related field preferred
Minimum 5 years of leadership experience in multi-concept hospitality environment
Demonstrated success in managing operational budgets and financial performance
Strong communication and interpersonal skills
Ability to lead and develop diverse teams
Knowledge of safety and compliance regulations
Proficiency in scheduling and labor management software
Flexible availability including nights, weekends, and holidays

Job Qualifications

5+ years of general manager or senior leadership experience in hospitality, entertainment, or food & beverage
Proven experience managing multi-revenue-stream or multi-concept operations
Strong understanding of labor management, cost controls, and P&L accountability
Experience leading both FOH and BOH teams
High level of organization, professionalism, and decision-making ability
Comfortable working nights, weekends, and holidays as business demands

Job Duties

Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
Ensure facilities, equipment, and systems are maintained to company and safety standards
Act as the primary escalation point for operational issues and guest concerns
Recruit, hire, train, develop, and retain management and hourly teams
Establish clear expectations, accountability, and performance standards
Coach managers and key leaders through regular check-ins and performance reviews
Foster a culture of professionalism, hospitality, and teamwork across all concepts
Own P&L performance, including labor management, COGS, controllables, and profitability
Build and manage schedules aligned with business demand and labor targets
Monitor sales trends, operational metrics, and guest feedback to drive improvement
Support inventory controls, cash handling, and loss prevention practices
Ensure a seamless and elevated guest experience across all touchpoints
Lead by example on the floor, especially during peak periods
Resolve guest issues promptly and professionally
Maintain strong service pacing and flow between bowling, bar, and dining experiences
Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
Ensure proper communication and collaboration between culinary, bar, and service teams
Support specialty programming, events, and peak-period execution
Balance volume-driven service with high-touch hospitality where required
Ensure compliance with all local, state, and federal regulations
Maintain food safety, alcohol service, and workplace safety standards
Ensure required certifications (food handler, alcohol service, etc.) are current
Uphold cleanliness, organization, and inspection readiness at all times

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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