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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,900.00 - $73,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The hiring establishment is a dynamic establishment in the food and beverage industry, specializing in the operation of multiple store locations serving quality products in a customer-focused environment. As a reputable business, the company emphasizes maintaining high standards in product quality, customer service, inventory management, and operational efficiency. The organization operates several outlets, each driven by a commitment to excellence and continuous improvement, aiming to provide an outstanding customer experience and foster a positive working environment for its employees.
The role of Multi-Store Supervisor is a pivotal leadership position responsible for overseeing the daily activities across several store locatio... Show More
The role of Multi-Store Supervisor is a pivotal leadership position responsible for overseeing the daily activities across several store locatio... Show More
Job Requirements
- Must be at least 18 years of age
- Minimum 1 year of customer service experience
- Minimum 2 years of store supervisor experience
- ServSafe Certification
- Other certifications may be required where applicable
Job Qualifications
- Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
- Excellent communication skills to connect effectively with customers and co-workers
- Possess the ethics and positive attitude that support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused store
- Ability to use a PC
- Ability to understand financial reports
- Strong time-management skills
- Ability to multi-task, prioritize, and organize
- Excellent leadership and organizational skills with attention to detail
- Proven track record of exceptional customer service
Job Duties
- Control cost of goods, variances and inventories within the restaurant
- Responsible for inventory control - daily counting of daiquiri, monthly and weekly counting of items, checking in items received, and stocking items
- Ensure appropriate inventory and ordering systems are in place
- Staff and schedule appropriately to control labor costs
- Ensure proper cash handling and deposit procedures are followed
- Placing cash orders for additional change
- Measure, diagnose and correct cash management issues
- Ensure product quality, restaurant cleanliness, maintenance and security standards are met
- Verify and secure price or menu changes are correctly reflected in POS
- Train, coach, and develop crew members
- Delegate tasks to team and provide follow-up
- Hold team accountable for their performance
- Provide coaching and counseling as needed
- Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
- Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- Contribute to the hiring of crew members
- Ensure team provides fast, friendly, and accurate service
- Contribute to crew members' performance reviews
- Effectively handle customer issues
- Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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