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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Stock options
Health savings account
Dental Insurance
Health Insurance
Paid Time Off
AD&D insurance
Vision Insurance
Flexible spending account
Job Description
Landing is a pioneering company in the flexible apartment rental industry, established in 2019. It has revolutionized how people rent apartments by introducing a membership-based model that provides consumers with access to a wide network of apartments across 35-plus markets. Landing’s unique approach eliminates the traditional hassles of apartment renting, such as deposits and complicated paperwork, creating a seamless, stress-free experience for its members. As a forward-thinking organization, Landing combines technology with customer-centric solutions to make flexible living easier, more accessible, and more enjoyable. This innovative spirit and commitment to excellence have made Landing a key player in the modern... Show More
Job Requirements
- in-market position
- 1+ years of management experience
- strong strategic thinking and detail orientation
- excellent interpersonal and communication skills
- passion for customer satisfaction
- ability to adapt in a startup environment
- data-driven mindset
- strong organizational and leadership skills
- self-motivated and independent work ethic
- hands-on approach in operations management
Job Qualifications
- 1+ years of management experience
- strategic thinker with ability to zoom out and see big picture but attentive to details
- exceptional communication and interpersonal skills
- obsession with customer experience and satisfaction
- ability to thrive in high-growth environments and evolving startup atmosphere
- experience using data and metrics to drive improvement
- strong organizational and leadership qualities
- proactive ownership style
- ability to work independently and drive results with minimal supervision
- hands-on mentality to jump in and get things done
Job Duties
- manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- oversee the end-to-end reservation process acting as the key point of contact to ensure guest satisfaction throughout their stay
- handle guest inquiries support requests and ticket resolutions efficiently through multiple communication channels
- form partnerships with and oversee property housekeeping teams
- evaluate property and home condition ensuring inventory meets landing standards
- oversee market metrics
- monitor and resolve member support tickets through all member communication channels
- act as liaison with property management teams to quickly resolve maintenance requests address member concerns and execute new leases
- simultaneously complete multiple daily tasks and build processes for the future
- evaluate market performance against key performance indicators including net promoter score customer satisfaction survey cleaning quality and market growth
- build weekly market performance reports and present to field operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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