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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $125,107.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
PPO Medical
Medical HSA
prescription
Dental
Vision
telemedicine
FSA
HSA
Life insurance
AD&D
Group accident
Critical Illness
hospital indemnity
LTD
STD
EAP
401(k) retirement plan
Job Description
MV Transportation is a premier provider of transportation services across the United States, specializing in public transit, paratransit, and customized transportation solutions. As a leader in the transportation industry, MV Transportation partners with local and regional agencies to deliver safe, reliable, and accessible transit options that cater to a diverse range of passengers, including those with special needs. The company is committed to sustainability, innovation, and operational excellence, and supports a culture of diversity, equity, and inclusion. Known for its customer-centric approach, MV Transportation places a strong emphasis on safety, regulatory compliance, and employee development, ensuring the highest standards in... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum of five years of recent experience managing paratransit call center operations or similar position
- thorough knowledge of FTA, DOT, ADA, DOJ Title VI, state DOT regulations and other transportation-related compliance requirements
- demonstrated leadership and staff development skills
- strong communication and interpersonal skills
- proven ability to manage budgets and operational metrics
- capability to work independently and in a team environment
- valid driver's license
- ability to pass background check and pre-employment drug screening
Job Qualifications
- Minimum of five years of recent experience managing paratransit call center operations or similar position
- demonstrated ability to recruit and develop staff
- evidence of building solid relationships with supervisors, peers, and subordinates
- demonstrated ability to build and continuously motivate highly effective teams
- successful track record in managing budgets and/or profit and loss responsibility
- ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management
- ability to obtain successful results without supervision
Job Duties
- Effectively manage customer relations through both direct contact and outreach programs
- identify, select, train and mentor location staff
- effectively and frequently communicate with location staff and support team members
- oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- maintain client contact routinely to meet or exceed expectations
- conduct periodic departmental audits
- daily, weekly and monthly review of key operational metrics
- ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations
- implement, promote and adhere to company policies and procedures
- participate in location(s) labor and employee relations activities
- provide insight and information to support location(s) contract renewals
- create and present location(s) annual budget
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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